Banquet Operations Manager — Hospitality & Events

App Group; Indonesia; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

Hilton Hotels seeks a Banquet Operations Manager to lead planning and execution of banquet events, ensuring flawless delivery and guest satisfaction. You will manage staff, coordinate with clients, and uphold high standards of service, cleanliness, and presentation across events.

This role requires strong leadership, excellent communication, and proven event planning and budget control skills to deliver memorable experiences aligned with Hilton’s hospitality standards.

Qualifications

• High school graduate with strong communication skills, both written and verbal.
• Manager: Minimum 3 years in banquet/event management, preferably in hospitality.
• Assistant Manager: Minimum 1 year in a managerial role or 3 years as a supervisor.
• Strong leadership and team management.
• Excellent customer service and communication.
• Event planning and budget control expertise, with attention to detail and problem-solving ability.
• Knowledge of safety protocols and hospitality standards.

Responsibilities

• Oversee the planning, setup, and delivery of banquet events to ensure flawless execution.
• Manage and inspire banquet staff, promoting a positive and high-performing team environment.
• Liaise with clients to understand their needs and exceed event expectations.
• Ensure banquet areas meet high standards of service, cleanliness, and presentation.
• Monitor event costs, manage budgets, and maintain adequate inventory and supplies.
• Work closely with other departments to ensure smooth and coordinated event operations.
• Quickly address and resolve any issues during events to uphold guest satisfaction.

Skills

Leadership

Customer service

Event planning

Budget control

Safety compliance

Communication skills

Education

High school diploma

Job description

Hilton Hotels seeks a Banquet Operations Manager to lead planning and execution of banquet events, ensuring flawless delivery and guest satisfaction. You will manage staff, coordinate with clients, and uphold high standards of service, cleanliness, and presentation across events.

This role requires strong leadership, excellent communication, and proven event planning and budget control skills to deliver memorable experiences aligned with Hilton’s hospitality standards.