Banking Operations & Client Services Specialist

Samudera; Pontianak; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

HSBC in Pontianak is seeking a Shipping Operations Specialist to deliver top-tier service by addressing customer queries with suitable bank products and performing essential operational duties. The role emphasizes cross-selling, digital guidance, and strict adherence to policies.

Fresh graduates are welcome; a Bachelor's degree and good command of English are required, along with strong communication and computer skills to thrive in a fast-paced banking environment.

Qualifications

• Bachelor's degree required; fresh graduates welcome.
• Strong communication skills and command of English.
• Proficient in computer usage and office software.

Responsibilities

• Provide excellent service by introducing appropriate bank services/products to customers' queries.
• Perform other operational duties and act as a support function.
• Present product promos and existing products to customers.
• Cross-sell HSBC products to existing customers.
• Direct and inform customers about digital access to systems.
• Follow up on administrative processes for approved products.
• Record and address customer complaints and manage operational risk.

Skills

Good communication

English proficiency

Computer literacy

Education

Bachelor's degree

Job description

HSBC in Pontianak is seeking a Shipping Operations Specialist to deliver top-tier service by addressing customer queries with suitable bank products and performing essential operational duties. The role emphasizes cross-selling, digital guidance, and strict adherence to policies.

Fresh graduates are welcome; a Bachelor's degree and good command of English are required, along with strong communication and computer skills to thrive in a fast-paced banking environment.