Shipping Operations Specialist – Global Team

Samudera; Pontianak; Presencial; IDR 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

HSBC in Pontianak is seeking a Shipping Operations Specialist to deliver top-tier service by addressing customer queries with suitable bank products and performing essential operational duties. The role emphasizes cross-selling, digital guidance, and strict adherence to policies.

Fresh graduates are welcome; a Bachelor's degree and good command of English are required, along with strong communication and computer skills to thrive in a fast-paced banking environment.

Formación

• Bachelor's degree required; fresh graduates welcome.
• Strong communication skills and command of English.
• Proficient in computer usage and office software.

Responsabilidades

• Provide excellent service by introducing appropriate bank services/products to customers' queries.
• Perform other operational duties and act as a support function.
• Present product promos and existing products to customers.
• Cross-sell HSBC products to existing customers.
• Direct and inform customers about digital access to systems.
• Follow up on administrative processes for approved products.
• Record and address customer complaints and manage operational risk.

Conocimientos

Good communication

English proficiency

Computer literacy

Educación

Bachelor's degree

Descripción del empleo

• What Shipping Operations Specialist Global Tea...

Showing 1 Shipping Operations Specialist Global Team jobs in Pontianak

Staff Universal Banker
Location:
Pontianak, Central Kalimantan, ID, 78117
Brand: HSBC
Area of Interest:
Closing Date:
Date: 3 Oct 2026
**Job description**
**Some careers shine brighter than others**
If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential.
International Wealth and Premier Banking (IWPB) helps deliver on HSBC's purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world's most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

Responsibilities:

• To provide excellent service through introducing appropriate bank services / products to customers' queries.
• To perform other operational duties and work as support function.
• Offer a number of product promos and existing products directly to customers.
• Conducting HSBC's cross sell product to existing customers.
• Directs and informs the product digitally and provides technical guidance for accessing the system (digital).
• Implement administrative follow-up process on products approved by customers.
• Record and follow up any complaints submitted by the customer.
• Managing the operational risk in relation to activities and relationships with customers in accordance with prevailing rules and procedures.

Requirements:

• Indonesia Citizen only.
• Bachelor Degree, Fresh graduates are welcome.
• Having experience as Admin Staff would be an advantage
• Good communication skill
• Proficiency in English and Computer Literate.
• Able to work under pressure

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts. We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. We want everyone to **achieve** their potential with **equality** regardless of gender, ethnicity, disability, religion, age, or any other trait protected by applicable law. If you need any support or have any access requirements, we encourage you to inform us through email **at** at the time of your application, so that we can support you through your recruitment journey.