Banking App Support Engineer - Java/PLSQL & Incidents

PT Midas Daya Teknologi

Cikoko

On-site

IDR 180,000,000 - 320,000,000

Full time

2 days ago

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Job summary

PT Midas Daya Teknologi is seeking an experienced Application Support specialist to handle production incidents end-to-end, perform root cause analysis, and support Java-based components. The role requires 3–5 years in banking tech support, with PL/SQL prowess and core banking knowledge.

Based in Jakarta or willing to relocate, immediate availability is preferred. The candidate will monitor system health, assist with deployments, and document resolutions for future reference while collaborating

Qualifications

3–5 years of experience in application support or a similar technical role, ideally within banking or financial services.
Solid hands-on experience with PL/SQL and Java.
Core banking knowledge is expected.
Experience with Flexcube is a strong plus.
Preferred: experience in EOD/BOD batch processing.
Based in or willing to relocate to Jakarta, available to join immediately.

Responsibilities

Handle production incidents end-to-end — from initial troubleshooting to coordinating with development teams for resolution.
Perform root cause analysis on application issues using logs, database queries, and system behavior.
Write and run PL/SQL queries to investigate data issues and validate fixes.
Support and troubleshoot Java-based application components.
Monitor system health and application performance daily to catch issues early.
Assist with application deployment, maintenance, and release activities.
Document incidents, resolutions, and technical procedures for future reference.
Work closely with business users and project teams to understand issues and ensure timely resolution.