Bali Tours Reservations & Guest Service
Bali Belong You
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Job summary
Bali Belong You is seeking a detail‑oriented, fast‑responding customer support agent to manage guest conversations on WhatsApp in Bali. You will explain tour details, convert enquiries into bookings, and coordinate with operators.
The role requires strong English, familiarity with WhatsApp Business and Google Sheets, and weekend rota availability. Experience in travel or hospitality is a plus, and you must own a laptop with reliable internet.
Qualifications
- Fluent written English for customer communication.
- Experience in travel or hospitality customer service is a plus.
- Strong attention to detail to avoid booking errors.
- Responds quickly, aiming for under 5 minutes during hours.
Responsibilities
- Reply to WhatsApp enquiries promptly in English.
- Explain packages, pricing, duration, meeting points, and requirements.
- Convert enquiries into confirmed bookings with details.
- Send payment links and issue confirmations/receipts.
- Log bookings in Google Sheets and coordinate with partners.
Skills
Tools
Job description
Bali Belong You is seeking a detail‑oriented, fast‑responding customer support agent to manage guest conversations on WhatsApp in Bali. You will explain tour details, convert enquiries into bookings, and coordinate with operators.
The role requires strong English, familiarity with WhatsApp Business and Google Sheets, and weekend rota availability. Experience in travel or hospitality is a plus, and you must own a laptop with reliable internet.
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