Bali Reservation Specialist: Guest Experience & Upselling

PT Indonesia Surfaris; Denpasar; On-site; IDR 60,000,000 - 90,000,000; Full time

Benefits offered by this job

Staff benefits and discounts

Career development programmes

Dynamic workplace culture

Job summary

PT Indonesia Surfaris, a leading hospitality company in Denpasar, Bali, is seeking a dedicated Reservation Agent. You will manage room and package reservations, handle enquiries, and ensure an exceptional guest experience from inquiry to booking.

Join a team focused on accuracy, hospitality, and revenue growth in a vibrant Balinese setting. The role requires strong English communication, reservation-system proficiency, and a proactive, service-oriented approach.

Qualifications

• Experience in hospitality reservations or a similar customer-facing role.
• Excellent English communication; Indonesian/Mandarin or other Asian languages are a plus.
• Proficient with reservation systems and able to learn new software quickly.
• Strong organisational skills and attention to detail; ability to manage multiple bookings.

Responsibilities

• Process and manage room and package reservations across channels (phone, email, online, walk-ins).
• Provide accurate information on options, amenities, pricing, and offers.
• Maintain detailed booking records and guest preferences in the system.
• Coordinate with housekeeping, front office, and management for smooth check-ins.
• Handle guest enquiries and complaints professionally and diplomatically.
• Upsell services and packages to maximise revenue while meeting guest needs.
• Confirm reservations and provide documentation and pre-arrival information.
• Monitor availability and occupancy to optimise bookings.
• Process cancellations and amendments promptly.
• Maintain confidentiality of guest data.

Skills

English communication

Reservation systems

Organisational skills

Customer service

Upselling

Shift flexibility

Local Bali knowledge

Tools

Reservation software

Job description

PT Indonesia Surfaris, a leading hospitality company in Denpasar, Bali, is seeking a dedicated Reservation Agent. You will manage room and package reservations, handle enquiries, and ensure an exceptional guest experience from inquiry to booking.

Join a team focused on accuracy, hospitality, and revenue growth in a vibrant Balinese setting. The role requires strong English communication, reservation-system proficiency, and a proactive, service-oriented approach.