Associate Sales Force Effectiveness (Contract)

DKSH Singapore Pte. Ltd.; Jakarta Selatan; On-site; IDR 16,740,000 - 23,436,000; Part time

Job summary

DKSH Management Ltd. in Jakarta Selatan is seeking an Associate Sales Force Effectiveness (Contract) to support CRM migration, master data management, and sales reporting improvements.

The role focuses on maintaining data quality for HCP and accounts, validating sales data for Power BI, and assisting with CRM tool transitions, UAT, and end-user support. Strong analytical skills and detail orientation are essential.

Qualifications

• Bachelor's degree in a related field (Business, Information Systems, Statistics, Data Management)
• 1–3 years of experience in Sales Operations, Business Excellence, CRM Administration, Data Management, or related functions
• Proficient in Microsoft Excel (advanced level) and PowerPoint
• Strong analytical and problem-solving skills with high attention to detail
• Ability to work independently and manage multiple priorities

Responsibilities

• Maintain high-quality HCP and account data; perform data cleansing and updates
• Verify and validate sales data for Power BI dashboards and reports; support UAT
• Support CRM migration; develop user guidelines, SOPs, and training materials
• Coordinate projects; track progress, document requirements and test scenarios, and liaise with stakeholders

Skills

Analytical skills

Attention to detail

Independent worker

Education

Bachelor's degree in Business / Information Systems / Statistics / Data Management

Tools

Microsoft Excel (Advanced)

PowerPoint

Power BI

Job description

Title: Associate Sales Force Effectiveness (Contract)

Location

Jakarta Selatan, ID, ID, 12930

Job Function

Sales

Requisition Number: 250369

Description:

About The Role

The SFE Associate will support critical business initiatives related to CRM migration, master data management, and sales reporting enhancement. The role will be responsible for maintaining high-quality HCP and account data, supporting User Acceptance Testing (UAT) activities, validating sales data for Power BI reporting, and assisting with the transition to new CRM tools and processes.

This position is ideal for candidates with strong analytical skills, attention to detail, and experience working with commercial data, CRM systems, and reporting platforms.

What You Will Deliver

Key Responsibilities

1. HCP & Account Data Management

• Perform regular data cleansing and maintenance of HCP and customer account databases.
• Validate and update customer information to ensure data accuracy and completeness.
• Support data migration activities for CRM system enhancements and transitions.
• Monitor and resolve data quality issues in collaboration with business stakeholders.

2. Sales Data Verification & Reporting Support

• Verify and validate sales data used for Power BI dashboards and management reports.
• Support User Acceptance Testing (UAT) for sales reporting solutions.
• Identify data inconsistencies and coordinate corrective actions with relevant teams.
• Ensure data integrity across CRM, sales, and reporting platforms.

3. CRM Migration & Process Support

• Assist in the preparation and implementation of new CRM tools and processes.
• Develop user guidelines, SOPs, and training materials to support CRM migration.
• Support UAT activities for CRM enhancements and new functionalities.
• Provide end-user support during transition and stabilization periods.

4. Project Coordination

• Track project progress and testing outcomes.
• Document business requirements, test scenarios, and issue logs.
• Collaborate with commercial, IT, and regional stakeholders to ensure project milestones are met.

What You Bring

• Bachelor's degree in Business, Information Systems, Statistics, Data Management, or related field.
• 1-3 years of experience in Sales Operations, Business Excellence, CRM Administration, Data Management, or related functions.
• Proficient in Microsoft Excel (advanced level) and PowerPoint.
• Strong analytical and problem-solving skills.High attention to detail and data accuracy.
• Ability to work independently and manage multiple priorities.

Why Join DKSH