Associate Account Manager (B2B Online)

GTN_IDN PT Global Tiket Network; Indonesia; On-site; IDR 360,000,000 - 720,000,000; Full time

Job summary

tiket.com is seeking an experienced account management professional to oversee a portfolio of B2B/affiliate partners, mainly through our hotel inventory API, in Indonesia.

You will monitor performance, coordinate with technical teams, conduct quarterly reviews, drive growth, and ensure smooth onboarding of new partners.

Qualifications

• 3–6 years of experience in account management, partnerships, or business development in travel tech or API-driven environments.
• Strong ability to discuss API endpoints and data with technical counterparts.
• Proven track record of managing commercial relationships and growth.

Responsibilities

• Manage a portfolio of B2B/affiliate partners via hotel inventory API.
• Monitor partner performance and identify growth opportunities.
• Coordinate with partners' technical teams to troubleshoot integration issues.
• Conduct regular business reviews with partners to share insights and plans.
• Collaborate with internal teams to improve content, rates, and availability.
• Track partner growth and escalate churn risks early.
• Advocate for partners internally to address documentation gaps and feature requests.
• Assist onboarding of new partners with integration teams for smooth go-lives.

Skills

Account management

Partnerships

Business development

API understanding

Data analysis

AI tools for productivity

Tools

Hotel inventory API

XML/JSON payloads

Job description

We think you also hate when travel app is giving you a headache, right? A slight misinformation can ruin the trip. That is exactly what we are tackling as t-fam! Making sure that our 50+ million users have the best experience in crafting their own adventure.

Key Responsibilities

• Manage a portfolio of B2B/affiliate partners integrated via our hotel inventory API, acting as their main point of contact for day-to-day needs
• Monitor partner performance (booking volume, conversion, NBV, API call success rates) and proactively identify growth opportunities
• Coordinate with partners' technical teams to troubleshoot API integration issues
• Conduct regular business reviews (QBRs) with partners to share performance insights and growth plans
• Work with internal supply/contracting teams to improve hotel content, rates, and availability for underperforming markets requested by partners
• Track and report on partner-level growth, escalating churn risks or dissatisfaction early
• Act as the voice of the partner internally — feeding back API documentation gaps, feature requests, and integration pain points to product/tech
• Support onboarding of new affiliate partners in coordination with the integration/technical team, ensuring smooth go-live

Required Qualifications

• 3–6 years of experience in account management, partnerships, or business development — ideally within travel tech, OTA, bed bank, GDS, or API-driven B2B environments
• Strong understanding of API-based business models (you don't need to code, but should be comfortable discussing endpoints, response codes, XML/JSON payloads, and integration flows with technical counterparts)
• Proven track record of managing commercial relationships
• Strong data analytical skills — able to independently pull, interpret, and act on booking/performance data (conversion rates, NBV, API success rates) to identify trends and growth opportunities
• Familiarity with AI tools to boost productivity — e.g., using AI for data analysis or summarizing performance insights
• Experience with hotel inventory, rates, or channel management systems is a strong plus

In the event that you haven’t received any updates after 3 weeks, your data will be kept and we may contact you for another career destination.

About Us

tiket.com is the pioneer of online travel agent (OTA) in Indonesia established in 2011. tiket.com is one of the largest and most comprehensive online travel companies in Indonesia, offering a full spectrum of travel products and services core to the travel experience, ranging from flights, ground transport, accommodations, attractions, activities, event ticketing, and travel essentials. tiket.com’s mission is to accommodate the best access for online travel booking through web and mobile applications. In 2017, tiket.com became an affiliated company of Blibli and by 2021 became a consolidating subsidiary of Blibli. Blibli has a unified omnichannel ecosystem known as Blibli Tiket, consisting of its subsidiary entities, tiket.com, and Ranch Market. This is to emphasize the synergies within the ecosystem that provide convenience and added value for customers by offering more comprehensive, beneficial, and integrated services across every channel and platform. In 2022, Blibli’s shares were officially listed and traded on the Indonesia Stock Exchange ("IDX") under the stock code "BELI." tiket.com is the fastest-growing OTA in the world by Sabre and rated the fastest Net Promoter Score (NPS) growth for OTA among its peers, according to a survey done by Jakpat. going anywhere? tiket.com!