Assistant Restaurant Manager: SOP & Training Leader in Bali

The Cakap Group; Provinsi Bali; On-site; IDR 133,920,000 - 200,880,000; Full time

Benefits offered by this job

Religious Holiday Allowance (THR)

BPJS Health Coverage

Meal Allowance

Daily snacks

Growth opportunities

Multi-client project exposure in Bali

Job summary

The Cakap Group is seeking an Assistant Restaurant Manager in Bali to join our ground operations and client-facing hospitality projects. You will lead SOP training, help implement service standards, and coach restaurant teams during pre-opening and stabilization phases.

In this hands-on role, you will support the Restaurant and Bar Manager with daily operations, guest experience, and shift coverage while ensuring consistency across multiple client sites in Bali.

Qualifications

• Minimum 3 years of experience in restaurant, food and beverage, hotel, resort, or hospitality operations.
• Proven experience training, coaching, and developing service teams, with confidence delivering SOP training, briefings, and service simulations to build team readiness.
• Strong understanding of restaurant operations, service standards, and SOPs, including POS systems, reservations, and operational controls.
• Strong organizational and coordination skills, comfortable managing multiple tasks in a project-based, multi-client environment.
• Strong communication and interpersonal skills, able to work confidently with clients, consultants, suppliers, and hospitality teams.
• Professional, detail-oriented, and solutions-focused, with a good command of English, both written and spoken.
• Flexible to work extended hours, weekends, and public holidays, particularly during the pre-opening and opening period.

Responsibilities

• Develop, implement, and maintain restaurant SOPs, service standards, checklists, and operational procedures.
• Conduct staff training, service simulations, briefings, and operational trials to ensure team readiness before opening.
• Monitor team performance during training and identify areas requiring further coaching or improvement.
• Support recruitment, selection, onboarding, and training of the restaurant service team.
• Assist in establishing service sequences, guest journey standards, table settings, opening/closing procedures, and service workflows.
• Coordinate with kitchen, bar, purchasing, and other project teams to ensure smooth operational preparation.
• Support the preparation of menus, service equipment, operating supplies, uniforms, and other front-of-house requirements.
• Assist with POS, reservation, payment, and other operational system setup and testing.
• Participate in mock services, soft openings, trial runs, and opening preparations.
• Ensure the restaurant's service areas, guest spaces, equipment, and operational setup meet the required standards before opening.
• Support the Restaurant and Bar Manager in monitoring project progress, identifying operational gaps, and implementing corrective actions.
• Assist with inventory, stock control, purchasing coordination, and preparation of operating supplies.
• Support the client after opening during the initial stabilization period, including service quality, team performance, guest feedback, and operational improvements.
• Prepare reports and provide regular updates on pre-opening progress, operational readiness, and key issues.
• Represent The Cakap Group professionally when working with clients, suppliers, and project stakeholders.

Skills

SOP training

Team coaching

Restaurant operations

English proficiency

Client coordination

Project management

Tools

POS systems

Reservation systems

Job description

The Cakap Group is seeking an Assistant Restaurant Manager in Bali to join our ground operations and client-facing hospitality projects. You will lead SOP training, help implement service standards, and coach restaurant teams during pre-opening and stabilization phases.

In this hands-on role, you will support the Restaurant and Bar Manager with daily operations, guest experience, and shift coverage while ensuring consistency across multiple client sites in Bali.