Assistant Operations Manager

NAJMINA BEAUTY CARE; Blora; On-site; IDR 133,920,000 - 200,880,000; Full time

Job summary

NAJMINA BEAUTY CARE is seeking an Assistant Operations Manager to oversee licensing, regulatory compliance, and branch performance across multiple clinics. You will ensure licensing documents are complete, monitor targets, and drive operational control with PDCA-based improvements.

The role requires 2–3 years in healthcare/beauty operations, strong organization, and proficiency in Excel/Sheets and POS/CRM systems.

Qualifications

• 2–3 years operational experience in clinic/hospital/beauty/retail/service.
• Understanding of business licensing and healthcare facilities.
• Highly organized in documentation and filing.

Responsibilities

• Oversee clinic licensing processes from prep to completion.
• Ensure licensing documents are complete and well documented.
• Analyse targets and performance gaps.
• Monitor clinic performance daily, weekly and monthly.
• Ensure SOP implementation across all clinics.
• Identify bottlenecks and improvement plans using PDCA.
• Create operational dashboards and provide insights to Manager Operational.

Skills

Operational experience

Licensing understanding

Data analysis

Documentation

Communication

Education

Bachelor's degree in Management/Business Administration

Tools

Excel/Google Sheets

PowerPoint

POS/CRM systems

Job description

Assistant Operations Manager responsible for overseeing licensing and regulatory compliance, branch performance monitoring, operational control, performance improvement, and data analysis across multiple clinic locations.

Key responsibilities

• Manage clinic licensing process from preparation, document collection, submission, visitation to completion
• Ensure all licensing documents, legality and compliance are available and well documented
• Analyse achievement of targets and performance gaps
• Monitor clinic performance daily, weekly and monthly
• Ensure SOP implementation across all clinics
• Identify bottlenecks and potential issues in operational processes
• Identify root cause of operational problems and help create improvement plans using PDCA approach
• Create operational monitoring dashboards, compare clinic performance and provide insights and recommendations to Manager Operational

About you

• Minimum S1 degree, preferably in Management, Business Administration, Health/Hospital Management
• 2–3 years operational experience in clinic/hospital/beauty industry/retail/service
• Experience in a similar position
• Understanding of business licensing administration processes and healthcare facilities
• Highly organised in documentation, tracking and filing
• Able to communicate with clinics, doctors, frontline staff, beauticians, pharmacists and external parties
• Willing to conduct visits/monitoring to branches
• Proficient in Excel/Google Sheets/PowerPoint and POS/CRM systems is an advantage
• Detail-oriented, assertive, systematic, responsive, problem solver with high ownership