Application Support Engineer (L2/L3)

PT. Berca Hardayaperkasa; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT. Berca Hardayaperkasa invites an experienced Application Support Engineer to join our banking client’s environment. You will monitor production applications, troubleshoot incidents, and coordinate RCA with cross-functional teams.

We expect 4–8 years in application/support roles, strong SQL, Linux, Windows Server, ITIL knowledge, and bilingual English/Bahasa Indonesia communication. Based in Jabodetabek with on-site work.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 4–8 years of experience in Application Support or Production Support.
• Strong knowledge of Red Hat Enterprise Linux, Linux commands, and Windows Server.
• Experience with Microsoft SQL Server and PostgreSQL; proficient in SQL troubleshooting.
• Familiar with Python scripting, REST/SOAP APIs, Postman, and SoapUI.
• Understanding of ITSM/ITIL processes: Incident, Problem, Change Management.
• Good written and verbal communication in English and Bahasa Indonesia.

Responsibilities

• Monitor and maintain production applications to ensure system availability and stability.
• Troubleshoot incidents using SQL, logs, and REST/SOAP APIs.
• Perform RCA and coordinate incident resolution with cross-functional teams.
• Coordinate with development, DB, infra, network, and security teams.
• Manage Incident, Problem, and Change Management per ITIL practices.
• Support deployments, production changes, SIT, UAT, and regression tests.
• Prepare technical docs, incident reports, and troubleshooting guides.
• Provide on-call or after-hours production support when required.

Skills

SQL

Linux (RHEL)

Windows Server

Python scripting

REST/SOAP APIs

ITIL / Incident & Change Mgmt

English & Bahasa Indonesia comms

Education

Bachelor's degree in Computer Science / IT or related

Tools

PostgreSQL

SQL Server

Postman

SoapUI

Apache Solr

RHEL Linux

Job description

We are currently looking for an experiencedApplication Support Engineerto join our banking client Banking Industry.

Job Responsibilities

Monitor and maintain production applications to ensure system availability and stability.

Troubleshoot application incidents using SQL queries, application logs, and REST/SOAP APIs.

Investigate production issues, perform Root Cause Analysis (RCA), and coordinate incident resolution.

Collaborate with development, database, infrastructure, network, middleware, and security teams.

Manage Incident, Problem, and Change Management processes in accordance with ITIL practices.

Support application deployments, production changes, SIT, UAT, and regression testing.

Prepare technical documentation, incident reports, and troubleshooting guides.

Provide on-call or after-office-hours production support when required.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related fields.

4–8 years of experience in Application Support or Production Support.

Familiar with Red Hat Enterprise Linux, Linux commands, and Windows Server.

Knowledge of Microsoft SQL Server, PostgreSQL, and SQL troubleshooting.

Familiar with Python scripting and Apache Solr.

Experience working with REST/SOAP APIs, Postman, and SoapUI.

Good understanding of ITSM/ITIL, Incident Management, Problem Management, and Change Management.

Experience supporting banking applications, contact center systems, IVR, Auto Dialer, Video Banking, or Banking Chat is an advantage.

Strong analytical, problem-solving, and communication skills.

Good written and verbal communication skills in English and Bahasa Indonesia.

Willing to work under pressure and provide production support outside regular working hours when necessary.

Based in Jabodetabek.

PT. Berca Hardayaperkasa (BHp) established since 1990. Today’s, BHp’s is becoming one of the leading providers of Enterprise Information Communication Technology (ICT) and Test & Measurement (T & M) solutions in Indonesia. BHp is supported by other principals and has continued to excel in providing efficient ICT and T & M solutions, from hardware system to total solutions, to over 350 corporations of various industry disciplines nationwide. BHp’s core business activities are to provide computing system, IT consulting services, Telecommunication & Infrastructure, and T & M products and services to corporations.

PT. Berca Hardayaperkasa (BHp) established since 1990. Today’s, BHp’s is becoming one of the leading providers of Enterprise Information Communication Technology (ICT) and Test & Measurement (T & M) solutions in Indonesia. BHp is supported by other principals and has continued to excel in providing efficient ICT and T & M solutions, from hardware system to total solutions, to over 350 corporations of various industry disciplines nationwide. BHp’s core business activities are to provide computing system, IT consulting services, Telecommunication & Infrastructure, and T & M products and services to corporations.