App Support

Accord Innovations; Jakarta Pusat; On-site; IDR 167,400,000 - 256,680,000; Full time

Job summary

Accord Innovations in Jakarta, Indonesia is seeking an experienced Application Support professional to join our Banking team. The role requires 4–8 years of relevant experience and a solid foundation in Linux (RHEL), Windows Server, Python, SQL Server, PostgreSQL, and Solr.

You will work with REST/SOAP APIs, FAQs, and logging to maintain system health. The ideal candidate has strong troubleshooting, analytical thinking, and communication skills, plus fluency in English and Bahasa Indonesia to

Qualifications

• Bachelor's Degree in IT, Computer Science, Business Management, or related fields.
• 4–8 years of experience in Application Support.
• Familiar with Linux (RHEL), Windows Server, Python, SQL Server, PostgreSQL, and Solr.
• Good understanding of SQL, REST/SOAP API, Postman, SoapUI, and application logs.
• Experience in Video Banking, Banking Chat, IVR, Auto Dialer, or Contact Center systems is a plus.
• Familiar with ITSM/ITIL (Incident, Problem, and Change Management).
• Strong troubleshooting, analytical, and communication skills.
• Good command of English and Bahasa Indonesia.

Skills

Linux (RHEL)

Windows Server

Python

SQL

PostgreSQL

Solr

REST APIs

SOAP APIs

Postman

SoapUI

Application logs

ITSM/ITIL

Troubleshooting

Analytical thinking

Communication

English

Bahasa Indonesia

Education

Bachelor's Degree in IT / Computer Science / related fields

Tools

Linux (RHEL)

Windows Server

Python

SQL Server

PostgreSQL

Solr

Job description

We are looking for an experienced Application Support professional to join our team in the Banking industry.

• Bachelor's Degree in IT, Computer Science, Business Management, or related fields.
• 4–8 years of experience in Application Support.
• Familiar with Linux (RHEL), Windows Server, Python, SQL Server, PostgreSQL, and Solr.
• Good understanding of SQL, REST/SOAP API, Postman, SoapUI, and application logs.
• Experience in Video Banking, Banking Chat, IVR, Auto Dialer, or Contact Center systems is a plus.
• Familiar with ITSM/ITIL (Incident, Problem, and Change Management).
• Strong troubleshooting, analytical, and communication skills.
• Good command of English and Bahasa Indonesia.