Senior Banking Application Support Engineer

PT. Berca Hardayaperkasa; Jakarta Pusat; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT. Berca Hardayaperkasa invites an experienced Application Support Engineer to join our banking client’s environment. You will monitor production applications, troubleshoot incidents, and coordinate RCA with cross-functional teams.

We expect 4–8 years in application/support roles, strong SQL, Linux, Windows Server, ITIL knowledge, and bilingual English/Bahasa Indonesia communication. Based in Jabodetabek with on-site work.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 4–8 years of experience in Application Support or Production Support.
• Strong knowledge of Red Hat Enterprise Linux, Linux commands, and Windows Server.
• Experience with Microsoft SQL Server and PostgreSQL; proficient in SQL troubleshooting.
• Familiar with Python scripting, REST/SOAP APIs, Postman, and SoapUI.
• Understanding of ITSM/ITIL processes: Incident, Problem, Change Management.
• Good written and verbal communication in English and Bahasa Indonesia.

Responsibilities

• Monitor and maintain production applications to ensure system availability and stability.
• Troubleshoot incidents using SQL, logs, and REST/SOAP APIs.
• Perform RCA and coordinate incident resolution with cross-functional teams.
• Coordinate with development, DB, infra, network, and security teams.
• Manage Incident, Problem, and Change Management per ITIL practices.
• Support deployments, production changes, SIT, UAT, and regression tests.
• Prepare technical docs, incident reports, and troubleshooting guides.
• Provide on-call or after-hours production support when required.

Skills

SQL

Linux (RHEL)

Windows Server

Python scripting

REST/SOAP APIs

ITIL / Incident & Change Mgmt

English & Bahasa Indonesia comms

Education

Bachelor's degree in Computer Science / IT or related

Tools

PostgreSQL

SQL Server

Postman

SoapUI

Apache Solr

RHEL Linux

Job description

PT. Berca Hardayaperkasa invites an experienced Application Support Engineer to join our banking client’s environment. You will monitor production applications, troubleshoot incidents, and coordinate RCA with cross-functional teams.

We expect 4–8 years in application/support roles, strong SQL, Linux, Windows Server, ITIL knowledge, and bilingual English/Bahasa Indonesia communication. Based in Jabodetabek with on-site work.