API App Testing (Shopeefood)

Shopee; Bangkok; On-site; IDR 320,342,000 - 480,513,000; Full time

Job summary

Shopee is seeking a proactive Integration Onboarding & Go-Live Coordinator in Bangkok. You will guide merchants through NDA to live deployment, coordinate UAT testing, and provide post-go-live support across catalog, menu, and order flows.

The role requires strong communication, project management, and API/testing experience. You will work with cross-functional teams to resolve issues and ensure successful store rollouts in the region.

Qualifications

• Bachelor’s degree in Computer Science, Engineering or a related field.
• Minimum 1 year of work experience in a related field.
• Experience in web-based, API and mobile app testing is a must.
• Experience in data manipulation (SQL, Excel) and automation script development is a must.
• Experience with source code repositories and job schedulers (Jenkins, Git) is highly preferred.

Responsibilities

• Guide merchants through the full integration flow from NDA to go-live.
• Coordinate UAT and testing with merchants and internal teams.
• Provide merchants with portal access and login support post go-live.
• Triage and resolve merchant issues related to menu sync, orders, and catalog errors.
• Interpret API error codes and guide fixes with Ops/QA teams.
• Investigate root causes for sync/order discrepancies with Ops.
• Advise merchants on store and dish-level limits and platform constraints.

Skills

Strong communication

Project management

English communication

Fast learning

Self motivation

Cheerfulness

Data manipulation

Education

Bachelor's degree in Computer Science, Engineering or related field

Tools

SQL

Excel

Google Apps Script

JavaScript

Python

Visual Basic

Jenkins

Git

Job description

Department OperationsLevelEntry LevelLocationBangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.Job Description:Integration Onboarding & Go-Live ManagementGuide merchants/POS vendors through the full integration flow: NDA signing, APIdocumentation walkthrough, kickoff, UAT, and go-live.Send kickoff communications to align both merchant and internal teams on integration scope and timeline.Coordinate with BPM to create UAT and LIVE vendor IDs, and align on UAT timelines with merchants.Continue post-go-live integration steps and store rollout, following the BD project's SOP & process.Provide merchants with vendor portal access and credentials, and support first-time login/setup.UAT & Testing CoordinationRespond promptly to merchant requests for UAT/regression testing via WhatsApp or Google Meet.Submit UAT testing requests through the tracking sheet and tag BPM for execution.Confirm testing scenarios with merchants, covering menu sync, order submission, mark-asready, and promotion order flows.Obtain merchant confirmation via email that UAT has passed before progressing to the live stage.Merchant Support & Issue ResolutionTriage and resolve merchant-reported issues on menu sync, order payloads, and catalog/dish errors, escalating to Ops/Product/QA as needed.Interpret common API error codes (e.g., auth failures, catalog validation errors) and guide merchants or Ops through the fix.Investigate root causes for sync or order discrepancies (e.g., missing external IDs, dish creation source) in coordination with Ops.Advise merchants on store- and dish-level limits (catalog, option group, dish counts) and platform constraints.Requirements:Bachelor’s degree in Computer Science, Engineering or a related field.Minimum 1 year of work experience in a related field.Strong communication skills, ability to transform technical terms into understandablecontext and good English communication.Good project management skills to plan, control test / automation timeline and managestakeholders.Experience in web-based, API and mobile app testing is a must.Experience in data manipulation (using SQL, Excel, and related tools) and automationscript development (Google app script / Javascript, python, visual basic, …) is a must.Experience in source code repository and job scheduler tools (e.g. Jenkins, Git) is highlypreferred.Strong organizational skills, fast learning, self motivation and cheerfulness.