Coffee Trainer & Customer Success - Bali (Onsite)

Expat Roasters; Denpasar; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Expat Roasters is seeking a Coffee Trainer & Customer Success professional for our Bali head office. The role combines training delivery, account management, and sales, with emphasis on maintaining brand standards and customer satisfaction.

Responsibilities include planning and delivering training programs for wholesale and public sessions, managing customer accounts, conducting quality assessments, and collaborating with the sales team to drive growth. On-site role in Denpasar, Bali.

Qualifications

• Recognized professional coffee trainer course completed.
• Customer success training or equivalent experience.
• Proven experience in training delivery or customer-facing role.
• Experience conducting barista skills or coffee quality assessments is desirable.
• Excellent communication, presentation, and interpersonal skills.
• Strong selling techniques and negotiation abilities.
• Customer-oriented mindset with problem-solving skills.
• Highly organized with time management abilities.

Responsibilities

• Deliver training programs for wholesale and public sessions.
• Manage assigned customer accounts and build strong relationships.
• Lead coffee quality and barista skills assessments for customers.
• Identify upsell opportunities and present tailored proposals.
• Record training activities, attendance, and feedback in CRM systems.
• Collaborate with Training Assistant and Head of Sales on logistics and strategy.

Skills

Coffee trainer

Customer success

Sales

Communication

Presentation

Time management

Tools

CRM software

Job description

Expat Roasters is seeking a Coffee Trainer & Customer Success professional for our Bali head office. The role combines training delivery, account management, and sales, with emphasis on maintaining brand standards and customer satisfaction.

Responsibilities include planning and delivering training programs for wholesale and public sessions, managing customer accounts, conducting quality assessments, and collaborating with the sales team to drive growth. On-site role in Denpasar, Bali.