Air Operations Coordinator: Shipments & Flexible Hours

A.P. Moller - Maersk; Jakarta Pusat; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Maersk seeks an Air Operations Associate in Jakarta to support day-to-day air export and import shipments, ensuring bookings and operations align with customer requirements and airfreight standards. The role collaborates with internal teams, airlines, ground handling, and vendors to ensure smooth execution from booking to departure, while maintaining accuracy and timely updates.

Flexibility to work across shifting priorities and after-hours periods is expected to meet operational demands and

Qualifications

• Experience in airfreight operations preferred.
• Attention to detail and accuracy.
• Ability to coordinate with airlines and vendors.
• Strong communication in English.

Responsibilities

• Handle daily air export and/or import shipment operations.
• Process shipment bookings and coordinate space confirmation with airlines.
• Follow up flight schedules, routing, capacity, and shipment status.
• Coordinate cargo pickup, warehouse handling, screening, and delivery to the airline or terminal.
• Monitor shipments according to the planned routing and schedule.
• Proactively follow up operational exceptions, delays, rollovers, or other shipment issues.
• Maintain operational milestones and shipment status updates.
• Verify cargo details such as pieces, gross weight, dimensions, commodity, and special handling requirements.
• Follow up irregularities and work with relevant parties on recovery solutions.
• Monitor shipment movement from origin through the required operational milestones.
• Identify potential delays or service failures early.
• Escalate critical operational issues to the appropriate Air Operations lead.
• Work closely with Customer Experience, Air Product, Procurement, Commercial, Finance, and other operational teams.
• Follow Maersk Airfreight SOPs and local operational procedures.
• Support continuous improvement and digital adoption within Air Operations.

Job description

Maersk seeks an Air Operations Associate in Jakarta to support day-to-day air export and import shipments, ensuring bookings and operations align with customer requirements and airfreight standards. The role collaborates with internal teams, airlines, ground handling, and vendors to ensure smooth execution from booking to departure, while maintaining accuracy and timely updates.

Flexibility to work across shifting priorities and after-hours periods is expected to meet operational demands and