Air Operation Associate

PT Maersk Logistics Indonesia; Jawa Barat; On-site; IDR 60,000,000 - 90,000,000; Full time

Job summary

Maersk is seeking an Air Operations Associate to support day-to-day air export and import shipments, ensuring bookings, space confirmations, and status updates are accurate and aligned with customer requirements and Maersk SOPs.

You will coordinate with airlines, ground handling agents, and internal teams to move shipments from booking to departure, monitor milestones, handle disruptions, and drive continuous improvement and digital adoption within Air Operations.

Qualifications

• Experience in airfreight operations and handling both export and import shipments.
• Strong attention to detail and accuracy in every milestone.
• Excellent coordination and organizational skills across multiple shipments.
• Clear written and verbal communication in English.
• Ability to manage priorities and solve problems proactively.

Responsibilities

• Handle daily air export and/or import shipment operations.
• Process shipment bookings and coordinate space confirmation with airlines.
• Follow up flight schedules, routing, capacity, and shipment status.
• Coordinate cargo pickup, warehouse handling, screening, and delivery to the airline or terminal.
• Monitor shipments according to the planned routing and schedule.
• Proactively follow up on delays, exceptions, or issues and coordinate recovery.

Skills

Airfreight operations

Export/Import processes

Attention to detail

Coordination

English communication

Problem solving

Tools

Operational systems and digital tools

Job description

The Air Operations Associate is responsible for supporting the day-to-day execution of air export and import shipments, ensuring bookings and operational activities are handled accurately and in accordance with customer requirements, operational procedures, and applicable airfreight requirements. The role works closely with internal teams, airlines, ground handling agents, trucking vendors, and other operational stakeholders to ensure smooth shipment execution from booking through departure and completion.

Key Roles and Responsibilities

• Handle daily air export and/or import shipment operations.
• Process shipment bookings and coordinate space confirmation with airlines.
• Follow up flight schedules, routing, capacity, and shipment status.
• Coordinate cargo pickup, warehouse handling, screening, and delivery to the airline or terminal.
• Monitor shipments according to the planned routing and schedule.
• Proactively follow up operational exceptions, delays, rollovers, or other shipment issues.
• Maintain operational milestones and shipment status updates.
• Verify cargo details such as pieces, gross weight, dimensions, commodity, and special handling requirements.
• Follow up irregularities and work with relevant parties on recovery solutions.
• Monitor shipment movement from origin through the required operational milestones.
• Identify potential delays or service failures early.
• Escalate critical operational issues to the appropriate Air Operations lead.
• Work closely with Customer Experience, Air Product, Procurement, Commercial, Finance, and other operational teams.
• Follow Maersk Airfreight SOPs and local operational procedures.
• Support continuous improvement and digital adoption within Air Operations.

Key Competencies

• Good understanding of airfreight operations, export and import processes.
• Strong attention to detail and accuracy.
• Good coordination and organizational skills.
• Clear written and verbal communication in English.
• Ability to handle multiple shipments and priorities.
• Proactive problem solving and exception management.
• Ability to work under operational pressure while maintaining quality.
• Good stakeholder management.
• Comfortable working with operational systems and digital tools.
• Willing to work flexible hours, including after-hours and weekends, when operationally required.
• Teamwork and customer-focused mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.