Air Operation Associate

Maersk; Jakarta Pusat; On-site; IDR 210,000,000 - 420,000,000; Full time

Job summary

Maersk is seeking an Air Operations Associate to support daily air export/import shipments from booking through departure and completion. You will coordinate with airlines, ground handlers, and internal teams to ensure accurate execution and adherence to airfreight requirements.

You will monitor schedules, manage exceptions, verify cargo details, and maintain shipment milestones. The role requires strong English communication, attention to detail, and flexibility to work after hours and weekends

Qualifications

• Good understanding of airfreight operations, export and import processes.
• Strong attention to detail and accuracy.
• Good coordination and organizational skills.
• Clear written and verbal communication in English.
• Ability to handle multiple shipments and priorities.
• Proactive problem solving and exception management.
• Ability to work under operational pressure while maintaining quality.
• Good stakeholder management.
• Comfortable working with operational systems and digital tools.
• Willing to work flexible hours, including after-hours and weekends, when operationally required.
• Teamwork and customer-focused mindset.

Responsibilities

• Handle daily air export and/or import shipment operations.
• Process shipment bookings and coordinate space confirmation with airlines.
• Follow up flight schedules, routing, capacity, and shipment status.
• Coordinate cargo pickup, warehouse handling, screening, and delivery to the airline or terminal.
• Monitor shipments according to the planned routing and schedule.
• Proactively follow up operational exceptions, delays, rollovers, or other shipment issues.
• Maintain operational milestones and shipment status updates.
• Verify cargo details such as pieces, gross weight, dimensions, commodity, and special handling requirements.
• Follow up irregularities and work with relevant parties on recovery solutions.
• Monitor shipment movement from origin through the required operational milestones.
• Identify potential delays or service failures early.
• Escalate critical operational issues to the appropriate Air Operations lead.
• Work closely with Customer Experience, Air Product, Procurement, Commercial, Finance, and other operational teams.
• Follow Maersk Airfreight SOPs and local operational procedures.
• Support continuous improvement and digital adoption within Air Operations.

Job description

The Air Operations Associate is responsible for supporting the day-to-day execution of air export and import shipments, ensuring bookings and operational activities are handled accurately and in accordance with customer requirements, operational procedures, and applicable airfreight requirements. The role works closely with internal teams, airlines, ground handling agents, trucking vendors, and other operational stakeholders to ensure smooth shipment execution from booking through departure and completion

Key Roles and Responsibilities

Airfreight Shipment Execution

• Handle daily air export and/or import shipment operations.
• Process shipment bookings and coordinate space confirmation with airlines.
• Follow up flight schedules, routing, capacity, and shipment status.
• Coordinate cargo pickup, warehouse handling, screening, and delivery to the airline or terminal.
• Monitor shipments according to the planned routing and schedule.
• Proactively follow up operational exceptions, delays, rollovers, or other shipment issues.
• Maintain operational milestones and shipment status updates.
• Verify cargo details such as pieces, gross weight, dimensions, commodity, and special handling requirements.
• Follow up irregularities and work with relevant parties on recovery solutions.
• Monitor shipment movement from origin through the required operational milestones.
• Identify potential delays or service failures early.
• Escalate critical operational issues to the appropriate Air Operations lead.
• Work closely with Customer Experience, Air Product, Procurement, Commercial, Finance, and other operational teams.
• Follow Maersk Airfreight SOPs and local operational procedures.
• Support continuous improvement and digital adoption within Air Operations.

Key Competencies

• Good understanding of airfreight operations, export and import processes.
• Strong attention to detail and accuracy.
• Good coordination and organizational skills.
• Clear written and verbal communication in English.
• Ability to handle multiple shipments and priorities.
• Proactive problem solving and exception management.
• Ability to work under operational pressure while maintaining quality.
• Good stakeholder management.
• Comfortable working with operational systems and digital tools.
• Willing to work flexible hours, including after-hours and weekends, when operationally required.
• Teamwork and customer-focused mindset.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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