Air Export Agent

Expeditors; Indonesia; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Expeditors is a global logistics company with a strong presence in Indonesia, seeking a capable teammate to handle Air Export operations.

You will ensure smooth process flow, accurate billing, data entry, and strict compliance with OPS and regulations while supporting customer expectations. Fresh graduates are welcome to apply and overtime/night shifts may be required depending on business needs.

Qualifications

• Excellent verbal and written English
• Fresh graduates welcome

Responsibilities

• Ensure smooth and timely process flow for Air Export shipments
• Ensure accurate and timely client billing
• Understand all elements of Air Export DLSOP in Indonesia and fulfill customers’ instructions
• Ensure accurate and timely data entry into our operating system
• Ensure compliance with internal policies and external regulations
• Understand department process flow and seek efficiency improvements
• Overseas communications with timely responses to emails and requests
• Utilize all technology tools available to perform customer service and operations duties

Skills

English proficiency

Job description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors' promise, "You'd be surprised how far we'll go for you." is not mere hype; it is our commitment to go beyond the expectations of what companies need from a global logistics provider. Our culture is about exceeding our customers' expectations and providing a place for our employees to make a career.

Job Description

• Ensure smooth and timely process flow for Air Export shipments.
• Ensure accurate and timely client billing.
• Understand all the elements of Air Export DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations.
• Ensure accurate and timely data entry into our operating system.
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies and requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Overseas communications, timely responses to emails and requests (internal and external).
• Utilize all technology tools available in the company to perform customer service and operations duties.

Qualifications

• Must be ready to work overtime and weekends if/when necessary.
• Must be ready to be assigned a night shift position if/when necessary.
• Excellent verbal and written English.
• Excellent discipline, computer, and communication skills.
• Fresh graduates with strong qualifications are welcome.