Ocean Export Agent

Expeditors; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Expeditors in Surabaya seeks an Ocean Export Clerk to ensure timely and accurate freight movement while delivering exceptional customer service within the Ocean Export Department.

The role involves tracking, data entry, and compliance with government regulations. 6 months to 1 year related experience is preferred; Hazardous Materials certification is a plus. This is a full-time position in an active logistics environment.

Qualifications

• 1–2 years experience in logistics or freight forwarding recommended.
• Familiarity with ocean documentation processes is a plus.
• Strong communication, organization, and customer service abilities.

Responsibilities

• Ensure smooth and timely freight process flow.
• Enter data accurately into the operational system.
• Track and Trace Ocean Export Files and reporting.
• Meet compliance with internal and external regulations.
• Identify and implement process improvements to boost efficiency.
• Maintain up-to-date SOPs for the department.
• Coordinate and respond to internal and external inquiries.
• Escalate problems to Management when necessary.

Skills

Interpersonal skills

Proactive

Organizational skills

Communication

Job description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Hazardous Materials certification (preferred)

Reporting Structure

• Ocean Export Supervisor

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