Ocean Export Agent

Expeditors; Indonesia; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

Expeditors in Indonesia is seeking an Ocean Export Agent to ensure timely freight movement and accurate data handling within the Ocean Export Department. You will maintain strong customer service, track shipments, and support compliance and process improvement initiatives.

The role requires 6 months to 1 year related experience, English fluency, and good computer skills (Excel, Word). A proactive, organized approach and strong communication are essential.

Qualifications

• 6 months to 1 year related experience or training in ocean export or logistics.
• Understanding of ocean documentation process is a plus.
• Effective interpersonal skills and clear communication.
• Pro-active, strong organizational skills.
• Good computer skills (Excel, Word).
• Fluent in English.

Responsibilities

• Ensure smooth and timely freight process flow.
• Enter data accurately into the operational system.
• Track and trace Ocean Export files and reporting.
• Maintain compliance with internal and external regulations.
• Understand department processes and seek efficiency improvements.
• Keep SOPs up to date in the DLSOPs.
• Communicate with internal and external customers; respond promptly.
• Escalate issues to management when necessary.

Skills

Interpersonal skills

Proactive organizational skills

Excellent communication

Fluent in English

Ocean documentation knowledge

Tools

Excel

Word

Job description

Ocean Export Agent

Perusahaan : Expeditors Jenis Pekerjaan : Full-Time Indonesia

Deskripsi Pekerjaan - Ocean Export Agent

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and Trace Ocean Export Files and reporting
• Meet compliance at all times to regulations internal and external in accordance with government regulations
• Understand department process flow, and looking for best practices to improve operational efficiency and productivity
• Ensure all customers standard operating procedures in place and updated in the DLSOPs
• Overseas communications, timely responses to emails and requests (internal and external)
• Escalation of problems to Management when necessary

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro-active, strong organizational skills
• Good computer skills (Excel, Word)
• Hazardous Materials certification (preferred)
• Fluent in English

Reporting Structure

• Ocean Export Supervisor