Aftersales Customer Service Advisor

Pt Xmotors International Group; Jawa Barat; On-site; IDR 55,800,000 - 89,280,000; Full time

Benefits offered by this job

Competitive monthly compensation

Comprehensive health benefits package

Opportunities for career growth

Regular performance reviews

Supportive team culture with training

Job summary

Pt Xmotors International Group is seeking a friendly and professional Customer Service Advisor to join our team in Bekasi and Tangerang. The role focuses on delivering excellent service, handling inquiries, and resolving issues to maintain high customer satisfaction.

You will be the voice of the brand, supporting customers with product information and timely responses. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to listen with

Qualifications

• Previous experience in a customer service advisory role is essential.
• Strong communication and interpersonal skills are required.
• Ability to listen actively and empathize with customers.
• Good organizational skills and attention to detail.
• Proficiency with standard office software and customer databases.

Responsibilities

• Handle customer inquiries via telephone, email, and potentially face-to-face interactions.
• Provide detailed information about products, services, and company policies.
• Resolve customer issues efficiently and aim for first-contact resolution.
• Process orders, forms, applications, and requests accurately.
• Maintain customer satisfaction by delivering exceptional service.

Skills

Strong communication

Interpersonal skills

Active listening

Attention to detail

Customer service experience

Tools

Office software

Customer databases

Job description

Pt Xmotors International Group is seeking a friendly and professional Customer Service Advisor to join our team in Bekasi and Tangerang. The role focuses on delivering excellent service, handling inquiries, and resolving issues to maintain high customer satisfaction.

You will be the voice of the brand, supporting customers with product information and timely responses. Ideal candidates will have prior customer service experience, strong communication skills, and the ability to listen with