Customer Experience Supervisor (Import)

Pt Bahari Eka Nusantara (Ben Line Agencies); Jawa Barat; On-site; IDR 78,120,000 - 133,920,000; Full time

Benefits offered by this job

Salary incentives

Health and dental insurance

Paid vacation & sick leave

Training programs

Office environment in Tangerang

Job summary

Pt Bahari Eka Nusantara (Ben Line Agencies) in Tangerang, Indonesia, is seeking a friendly Customer Service Advisor to join our team. You will be the primary contact for customers, delivering expert assistance and resolving inquiries related to our client offerings.

Based in our Tangerang office, you will respond to questions by phone, email, and in person, provide information on products and policies, and help customers with orders and account updates.

Qualifications

• Experience in a customer service or advisory role.
• Excellent communication and active listening skills.
• Proficient in Bahasa Indonesia; English proficiency is an advantage.
• Strong organizational skills and attention to detail.
• Ability to handle challenging situations with patience and professionalism.
• Familiarity with CRM systems is a plus.

Responsibilities

• Answer customer questions via phone, email, and in-person interactions.
• Provide information on products, services, pricing, and policies.
• Process customer orders, payments, and account updates accurately.
• Resolve customer complaints effectively, aiming for first-contact resolution.
• Maintain customer records and document interactions meticulously.
• Work closely with other departments to ensure seamless customer experiences.

Skills

Customer service

Communication

Active listening

CRM familiarity

Multitasking

Time management

Education

High school diploma

Tools

CRM systems

Office software

Job description

Pt Bahari Eka Nusantara (Ben Line Agencies) in Tangerang, Indonesia, is seeking a friendly Customer Service Advisor to join our team. You will be the primary contact for customers, delivering expert assistance and resolving inquiries related to our client offerings.

Based in our Tangerang office, you will respond to questions by phone, email, and in person, provide information on products and policies, and help customers with orders and account updates.