Account Manager (F&B)

PT China Town Technologies; Jakarta Utara; Sur place; IDR 240 000 000 - 480 000 000; Plein temps

Résumé du poste

PT China Town Technologies in Jakarta is seeking a leader to drive merchant acquisition, onboarding and account management for a food delivery or e-commerce business.

You will grow partnerships, manage key accounts, and build scalable sales and account-management practices to support expansion into new cities.

Strong English, Mandarin preferred, and experience in Jakarta's F&B market is a plus.

Qualifications

• Minimum 2 years in sales, business development or merchant acquisition.
• Experience in food delivery, e-commerce or F&B is preferred.
• Strong leadership, negotiation and relationship-management skills.
• Fluency in English; Mandarin is a plus.
• Experience studying/working in China is highly preferred.

Responsabilités

• Set area and team plans, prioritise target merchants and manage sales pipeline.
• Grow direct partnerships and conversions to formal partners.
• Ensure merchant information is complete with clear commitments.
• Coordinate with operations for onboarding and launch readiness.
• Resolve merchant barriers and support activation.
• Lead ongoing merchant engagement, training and issue resolution.
• Use feedback and data to reduce churn and reactivate stores.
• Collaborate with marketing on merchant offers and campaigns.

Connaissances

Merchant acquisition

Account management

Team leadership

CRM analytics

Negotiation

Description du poste

Lead merchant acquisition, onboarding, account management and team performance for a food delivery or e-commerce business in Jakarta. You will grow strategic merchant partnerships, improve merchant activation and retention, manage key accounts, and build scalable sales and account-management practices that support expansion into new cities.

Key responsibilities

Set area and team plans, prioritise target merchants and manage the sales pipeline.

Grow direct partnerships and assisted-purchase coverage, converting suitable stores into formal partners.

Ensure merchant information is complete and accurate, with clear commercial commitments.

Coordinate with operations to move merchants from acquisition to launch and fulfilment readiness.

Resolve merchant-side barriers and support smooth onboarding and activation.

Lead ongoing merchant engagement, training and issue resolution.

Use order activity, merchant feedback and retention data to improve cooperation, reactivate inactive stores and reduce churn.

Manage key and chain relationships, negotiate within company authority and coordinate multi-store expansion.

Work with marketing on merchant offers and joint campaigns, securing participation and delivery of agreed commitments.

Build and coach acquisition, account management and support teams.

Set territories and targets, manage performance, and use CRM and reporting to improve productivity, pipeline quality and handovers.

Align with operations on onboarding and service issues.

Establish repeatable sales, training and account-management practices.

Support future city partners in building their merchant teams.

What we're looking for

At least 2 years of experience in sales, business development, merchant acquisition and team management.

Experience in food delivery, e-commerce or the F&B industry; experience with GoFood, Grab or ShopeeFood is a plus.

Strong leadership, negotiation and relationship-management skills.

Working proficiency in English.

Mandarin proficiency is preferred.

Experience studying, working or living in China is highly preferred.

Knowledge of Jakarta's F&B market is a plus.

Strong commercial judgement, communication skills and the ability to manage multiple stakeholders.

Comfort using CRM systems, sales reports and performance data to guide decisions.