Senior Merchant Growth & Partnerships Manager

PT China Town Technologies; Jakarta Utara; On-site; IDR 240,000,000 - 480,000,000; Full time

Job summary

PT China Town Technologies in Jakarta is seeking a leader to drive merchant acquisition, onboarding and account management for a food delivery or e-commerce business.

You will grow partnerships, manage key accounts, and build scalable sales and account-management practices to support expansion into new cities.

Strong English, Mandarin preferred, and experience in Jakarta's F&B market is a plus.

Qualifications

• Minimum 2 years in sales, business development or merchant acquisition.
• Experience in food delivery, e-commerce or F&B is preferred.
• Strong leadership, negotiation and relationship-management skills.
• Fluency in English; Mandarin is a plus.
• Experience studying/working in China is highly preferred.

Responsibilities

• Set area and team plans, prioritise target merchants and manage sales pipeline.
• Grow direct partnerships and conversions to formal partners.
• Ensure merchant information is complete with clear commitments.
• Coordinate with operations for onboarding and launch readiness.
• Resolve merchant barriers and support activation.
• Lead ongoing merchant engagement, training and issue resolution.
• Use feedback and data to reduce churn and reactivate stores.
• Collaborate with marketing on merchant offers and campaigns.

Skills

Merchant acquisition

Account management

Team leadership

CRM analytics

Negotiation

Job description

PT China Town Technologies in Jakarta is seeking a leader to drive merchant acquisition, onboarding and account management for a food delivery or e-commerce business.

You will grow partnerships, manage key accounts, and build scalable sales and account-management practices to support expansion into new cities.

Strong English, Mandarin preferred, and experience in Jakarta's F&B market is a plus.