Account Manager

fibernet indonesia; Indonesia; Hybrid; IDR 180,000,000 - 240,000,000; Full time

Job summary

Fibernet Indonesia is seeking an Account Manager for a full-time hybrid role based in Purwakarta, Indonesia. You will manage a portfolio of customers, build strong relationships, and tailor fiber network solutions with internal teams.

Responsibilities include preparing proposals, following up on leads, supporting contract negotiations, and reporting on sales activities to drive retention and upsell opportunities.

Qualifications

• Demonstrated ability in client relationship management, customer service, and stakeholder communication.
• Experience in sales, account management, or business development, preferably in telecommunications or technology services.
• Strong skills in negotiation, presentation, and basic financial or commercial analysis.
• Proficiency with CRM or sales tracking tools and standard office software.

Responsibilities

• Manage and grow a portfolio of customers, building strong relationships and understanding client needs.
• Coordinate with internal teams on service delivery and prepare proposals and quotations.
• Follow up on leads and support contract negotiations.
• Monitor account performance and contribute to customer retention and upsell opportunities.
• Report on sales activities and maintain accurate account records.

Skills

Client relationships

Negotiation

Presentation

Communication

Education

Bachelor's degree

Tools

CRM tools

Office tools

Job description

Company Description Fibernet Indonesia (PT Fiber Networks Indonesia), established in 2013, is a growing telecommunications provider focused on delivering reliable, high-speed fiber network services across Indonesia. The company is committed to improving digital connectivity for businesses and communities by offering scalable, customer-oriented solutions. Fibernet Indonesia emphasizes innovation, service quality, and strong client relationships to support long-term growth. Team members join a dynamic environment where they can contribute to expanding network infrastructure and enhancing customer experience.
Role Description The Account Manager is a full-time, hybrid role based in Purwakarta, with the flexibility to perform some responsibilities from home. This position is responsible for managing and growing a portfolio of customers, including building strong relationships, understanding client needs, and providing suitable fiber network solutions. Day-to-day tasks include coordinating with internal teams on service delivery, preparing proposals and quotations, following up on leads, and supporting contract negotiations. The Account Manager will monitor account performance, address customer issues promptly, and identify opportunities for upselling and cross-selling. The role also involves regular reporting on sales activities, maintaining accurate account records, and contributing to customer retention and satisfaction initiatives.
Qualifications

• Demonstrated ability in client relationship management, customer service, and stakeholder communication.
• Experience in sales, account management, or business development, preferably in telecommunications or technology services.
• Strong skills in negotiation, presentation, and basic financial or commercial analysis.
• Proficiency with CRM or sales tracking tools and standard office software (e.g., spreadsheets, presentations, email).
• Excellent written and verbal communication skills in en_US; Indonesian language proficiency is an advantage.
• Organized, detail-oriented, and able to manage multiple accounts and deadlines with minimal supervision.
• Comfort working in a hybrid environment, including on-site client visits around Purwakarta and virtual meetings.
• Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
• Prior experience in fiber networks, internet services, or IT infrastructure is a plus.