Account Management (POS System Experience)

PT Esensi Solusi Buana (ESB); Indonesia; On-site; IDR 120,000,000 - 240,000,000; Full time

Job summary

PT Esensi Solusi Buana (ESB) seeks an Account Manager who will build lasting relationships with merchants through empathy, understand their needs, and resolve issues with agility, while maintaining trust through absolute honesty and transparent collaboration with ESB teams.

In this role you will negotiate effectively, manage client expectations, proactively identify opportunities for growth, and coordinate with data, product, and support teams to deliver swift, value-driven outcomes.

Qualifications

• 1–2 years of experience in Account Management, Client Success, Business Development, or related role.
• Experience in SaaS/technology/POS/fintech or F&B tech is desirable.
• Strong relationship-building, negotiation, problem-solving, and client management skills driven by empathy and honesty.
• Good command of English, written and spoken.
• Able to communicate and collaborate effectively with cross-functional teams with speed and agility.
• Bachelor's degree (or equivalent) in Business, Management, Marketing, Communication, or related discipline.
• Data-driven and capable of analyzing client performance to identify opportunities for growth.
• Proactive, target-oriented, and able to manage multiple client accounts simultaneously.
• Willingness to travel as needed to meet with clients and prospects.

Responsibilities

• Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs, anchored in empathy to truly connect with their goals and honesty to maintain complete trust.
• Negotiate effectively with clients, solve any problems, and make sure deadlines are met with speed and agility when unexpected hurdles arise.
• Solve problems for clients by understanding and exceeding their expectations through responsive listening and fast, adaptable solutions.
• Follow-up with clients regularly to ensure needs are being met and opportunities are being identified, utilizing transparent communication.
• Apply an understanding of how creative roles complement other departments, such as data management, by fostering transparent collaboration and swift internal coordination.
• Present new feature products and new campaigns to clients clearly, relying on transparency and integrity regarding their value.

Skills

Relationship-building

Negotiation

Problem-solving

Client management

Empathy

Honesty

Cross-functional collaboration

Education

Bachelor's degree (Business/Management/Marketing/Communication)

Job description

About the role:

Account Management is responsible for managing clients (merchants) with empathy to understand their needs, resolving issues in this area with agility, and maintaining trust through absolute honesty, as well as working collaboratively with other ESB's teams.

What you'll do (Responsibilities):

• Build and maintain lasting relationships with clients and partners by understanding their focus and anticipating their needs, anchored in empathy to truly connect with their goals and honesty to maintain complete trust.
• Negotiate effectively with clients, solve any problems, and make sure deadlines are met with speed and agility when unexpected hurdles arise.
• Solve problems for clients by understanding and exceeding their expectations through responsive listening and fast, adaptable solutions.
• Follow-up with clients regularly to ensure needs are being met and opportunities are being identified, utilizing transparent communication.
• Apply an understanding of how creative roles complement other departments, such as data management, by fostering transparent collaboration and swift internal coordination.
• Present new feature products and new campaigns to clients clearly, relying on absolute transparency and integrity regarding their value.

What capabilities you'll need (Requirements):

• Minimum 1–2 years of experience in Account Management, Client Success, Business Development, or a related role.
• Experience working in a SaaS, technology, POS, fintech, or F&B technology company is desirable.
• Strong relationship-building, negotiation, problem-solving, and client management skills, driven by empathy to understand merchant needs and honesty to build trusted partnerships.
• Good command of English, both written and spoken.
• Able to communicate and collaborate effectively with cross-functional teams with speed and agility.
• Bachelor's degree (or equivalent) in Business, Management, Marketing, Communication, or a related discipline.
• Data-driven and capable of analyzing client performance to identify opportunities for business growth.
• Proactive, target-oriented, and able to manage multiple client accounts simultaneously.
• Willingness to travel as needed to meet with clients and prospects.