Account Collection Officer

PT Surya Artha Nusantara Finance (SANF) - Member of Astra Financial; Jakarta Selatan; On-site; IDR 72,000,000 - 120,000,000; Full time

Job summary

PT Surya Artha Nusantara Finance (SANF) - Member of Astra Financial is seeking a proactive Collections Specialist in Jakarta to manage overdue accounts and drive recoveries. This role involves direct contact with customers, negotiating repayment plans, and coordinating with internal teams to ensure timely settlements.

The ideal candidate holds a Law degree (Master's preferred) with 1–3 years in B2B collection within financial services.

Qualifications

• Bachelor's or Master's in Law (preferred) or related field.
• 1–3 years in collection, debt recovery, or receivables management.

Responsibilities

• Monitor and manage accounts to identify overdue payments and collection risks.
• Conduct direct collection activities: contact customers, negotiate repayment, secure commitments.
• Develop collection strategies to improve recovery rates and minimize receivables.
• Visit customers and coordinate with internal teams to resolve payment issues.

Skills

Debt collection

Negotiation

Data analysis

Excel

Education

Law degree

Master's degree (preferred)

Tools

PivotTables

VLOOKUP

XLOOKUP

Job description

PT Surya Artha Nusantara Finance (SANF) - Member of Astra Financial 3.8 View all jobs

Job Description

• Monitor and manage assigned accounts to identify overdue payments, outstanding debts, and potential collection risks.
• Conduct direct collection activities, including contacting customers, following up on overdue payments, negotiating repayment arrangements, and securing payment commitments.
• Develop and implement effective collection strategies to improve recovery rates and minimize outstanding receivables.
• Conduct customer visits and coordinate with relevant parties to resolve payment issues and facilitate debt recovery.
• Maintain accurate and up-to-date records of account status, collection activities, payment commitments, and follow-up actions.
• Analyze collection performance and prepare periodic reports on overdue accounts, recovery progress, and outstanding receivables using Microsoft Excel.
• Coordinate with internal departments to address collection issues and ensure appropriate follow-up on unresolved accounts.

Minimum Qualifications

• Bachelor's or Master's degree in Law (preferred) or a related field.
• Minimum 1–3 years of relevant working experience in collection, debt recovery, or receivables management.
• Proven experience in direct collection activities, including payment follow-ups, collection negotiations, and handling overdue accounts. Candidates with administrative-only collection experience are not preferred.
• Experience in B2B collection, preferably in the banking, financial services, or multifinance industry.
• Proficient in Microsoft Excel, particularly PivotTables, Vlookup, and Xlookup for data analysis and collection reporting.
• Strong communication, negotiation, analytical, and problem‑solving skills.
• Good understanding of debt collection procedures, legal aspects of debt recovery, and financial documentation.
• Willing to conduct customer visits and travel as required, with placement flexibility across Indonesia.

Surya Artha Nusantara Finance (SANF) is a multi‑finance company focused on heavy equipments & trucking financing. SANF is a join venture company of ASTRA International and Marubeni Corporation. We are inviting dynamic, self driven, and enthusiastic people to join us in our Fast, Fine, Fun environment.