Account Collection Officer

PT Surya Artha Nusantara Finance; Jakarta Pusat; Presencial; IDR 120.000.000 - 240.000.000; Jornada completa

Descripción de la vacante

PT Surya Artha Nusantara Finance is seeking a collections professional to monitor and recover overdue payments across Indonesia. You will manage accounts, negotiate payment terms, and drive recovery strategies.

The role requires 1–3 years in receivables, strong negotiation and analytical skills, and solid Excel reporting capabilities for tracking progress and risks. Willingness to travel for customer visits is preferred.

Formación

• Bachelor's or Master’s degree in Law (preferred) or related field.
• 1–3 years of collection, debt recovery, or receivables management.
• Direct collection experience with follow-ups, negotiations, and handling overdue accounts.
• Experience in B2B collection, preferably in banking/financing sectors.
• Proficient in Excel, especially PivotTables, VLOOKUP, and XLOOKUP for reports.

Responsabilidades

• Monitor and manage assigned accounts to identify overdue payments and risks.
• Conduct direct collection activities, negotiate repayment arrangements, and secure commitments.
• Develop and implement collection strategies to improve recovery rates.
• Visit customers as needed and coordinate with internal teams to resolve issues.
• Maintain records of status, activities, and payment commitments.
• Analyze performance and prepare reports on overdue accounts and progress using Excel.
• Coordinate with departments to follow up on unresolved accounts.

Conocimientos

Communication skills

Negotiation

Analytical thinking

Problem solving

Educación

Law degree (preferred)

Herramientas

Microsoft Excel

Descripción del empleo

• Monitor and manage assigned accounts to identify overdue payments, outstanding debts, and potential collection risks.
• Conduct direct collection activities, including contacting customers, following up on overdue payments, negotiating repayment arrangements, and securing payment commitments.
• Develop and implement effective collection strategies to improve recovery rates and minimize outstanding receivables.
• Conduct customer visits and coordinate with relevant parties to resolve payment issues and facilitate debt recovery.
• Maintain accurate and up-to-date records of account status, collection activities, payment commitments, and follow-up actions.
• Analyze collection performance and prepare periodic reports on overdue accounts, recovery progress, and outstanding receivables using Microsoft Excel.
• Coordinate with internal departments to address collection issues and ensure appropriate follow-up on unresolved accounts.

Minimum Qualifications

• Bachelor's or Master's degree in Law (preferred) or a related field.
• Minimum 1–3 years of relevant working experience in collection, debt recovery, or receivables management.
• Proven experience in direct collection activities, including payment follow-ups, collection negotiations, and handling overdue accounts. Candidates with administrative-only collection experience are not preferred.
• Experience in B2B collection, preferably in the banking, financial services, or multifinance industry.
• Proficient in Microsoft Excel, particularly PivotTables, Vlookup, and Xlookup for data analysis and collection reporting.
• Strong communication, negotiation, analytical, and problem-solving skills.
• Good understanding of debt collection procedures, legal aspects of debt recovery, and financial documentation.
• Willing to conduct customer visits and travel as required, with placement flexibility across Indonesia.