Senior Guest Services Agent / Guest Services Agent

Lan Kwai Fong Hotel@Kau U Fong; Hong Kong; In loco; HKD 223.000 - 357.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discretionary bonus

Fringe benefits

Marriott brand

Accor brand

Descrizione del lavoro

Lan Kwai Fong Hotel@Kau U Fong in Hong Kong is seeking a frontline hospitality team member to address customer concerns and complaints and supervise associates in their assigned duties, ensuring smooth service delivery in a busy hotel environment. The role emphasizes attentive guest service, handling inquiries, and coordinating with different departments to resolve issues promptly.

The hotel states competitive pay and a discretionary bonus as part of the compensation package, along with

Mansioni

• Address customer concerns and complaints
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Manage and pre-block the room for special request

Descrizione del lavoro

• Address customer concerns and complaints
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Address customer concerns and complaints
• Supervise associates in their assigned job duties
• Manage and pre-block the room for special request
• Competitive salary and Discretionary bonus
• International hotel brand under Marriott Group
• Hotel in the Accor Group, an International Chain
• Competitive pay and comprehensive fringe benefits