Guest Services Associate - Service Centre

Rosewood Hotel Group; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Rosewood Hotel Group in Hong Kong is seeking a guest services associate to warmly welcome guests, answer inquiries, manage calls with proper etiquette and coordinate wake-up services to ensure a flawless experience. You will work overnight shifts and maintain professional relationships with guests and colleagues.

Proficiency in English, Putonghua and Cantonese is essential, with additional language a plus. A Degree or Higher Diploma in Hospitality or Tourism management is an advantage, and at

Qualifications

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
• Minimum 1-year relevant experience in a sizeable luxury hotel, including internships.
• Proficiency in English, Putonghua and Cantonese is essential; additional language is a plus.
• Committed and passionate in delivering personalized guest service, anticipatory with a keen eye for detail.

Responsibilities

• Maintain positive guest and colleague interactions with good working relationships.
• Answer all incoming calls in a professional manner using the correct telephone etiquette at all times.
• Handle wake-up calls.
• Require to work as overnight shift.

Skills

English

Putonghua

Cantonese

Education

Degree or Higher Diploma in Hospitality/Tourism management

Job description

Responsibilities

• Maintain positive guest and colleague interactions with good working relationships
• Answer all incoming calls in a professional manner using the correct telephone etiquette at all times
• Handle wake-up calls
• Require to work as overnight shift

Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
• Proficiency in English, Putonghua and Cantonese is essential. Additional language is a plus
• Committed and passionate in delivering personalized guest service, anticipatory with a keen eye for detail