Guest Services Associate - Service Centre

Rosewood Hong Kong; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Rosewood Hong Kong is seeking a Guest Service Associate to maintain positive guest and colleague interactions, answer calls with professional etiquette, and handle wake-up calls. Overnight shift is required.

Applicants should have hospitality education and at least 1 year in a luxury hotel; fluency in English, Putonghua and Cantonese is essential, with an additional language a plus. Join a luxury team delivering personalized service in a dynamic Hong Kong setting.

Qualifications

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage.
• Minimum 1-year relevant experience in a sizeable luxury hotel, including internships.
• Proficiency in English, Putonghua and Cantonese is essential. Additional language is a plus.
• Committed and passionate in delivering personalized guest service, anticipatory with a keen eye for detail.

Responsibilities

• Maintain positive guest and colleague interactions with good working relationships
• Answer all incoming calls in professional manner using the correct telephone etiquette at all times
• Handle wake-up calls
• Require to work as overnight shift

Skills

Proficiency in English, Putonghua and

Education

Degree or Higher Diploma in Hospitality or Tourism management

Job description

• Maintain positive guest and colleague interactions with good working relationships
• Answer all incoming calls in professional manner using the correct telephone etiquette at all times
• Handle wake-up calls
• Require to work as overnight shift

Requirements

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage
• Minimum 1-year relevant experience in a sizeable luxury hotel, including internships
• Proficiency in English, Putonghua and Cantonese is essential. Additional language is a plus
• Committed and passionate in delivering personalized guest service, anticipatory with a keen eye for detail