Webstore Operations & Administration Officer

Prime Cellar (H.K.) Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary and benefits

Performance bonus

Medical insurance

Job summary

Prime Cellar (H.K.) Limited is seeking a proactive Webstore Operations & Administration Officer to oversee daily online shop operations and provide admin support for wholesale and retail activities. You will handle order processing, inquiries, invoicing, and inventory records to ensure smooth business processes and excellent customer service.

The role requires strong organization, independence, and attention to detail.

Qualifications

• Well-organized, proactive and eager to learn.
• Independent, mature and responsible.
• Strong attention to detail with problem-solving mindset.
• Excellent organizational and multitasking skills under pressure.
• Experience in customer service or e-commerce is an advantage.
• Good communication and time management skills.
• Immediate availability is highly preferred.

Responsibilities

• Respond promptly and professionally to customer enquiries.
• Manage daily operations of the online shop, including order processing and after-sales service.
• Upload and maintain product listings on the online shopping platform.
• Issue invoices and maintain accurate records.
• Coordinate order deliveries with customers and logistics partners.
• Perform inventory control, monitor stock movement, and maintain precise records.
• Prepare purchase, inventory, and other operational reports as required.
• Support marketing activities.
• Undertake ad hoc duties as assigned by management.

Skills

Well-organized

Proactive

Attention to detail

Customer service

E-commerce

Time management

Job description

Webstore Operations & Administration Officer

Webstore Operations & Administration Officer

We are seeking a proactive and detail-oriented candidate to oversee the day-to-day operations and provide administrative support for our wholesale and retail business. This role is essential in ensuring smooth business processes and delivering excellent customer service.

Key Responsibilities

• Respond promptly and professionally to customer enquiries
• Manage daily operations of the online shop, including order processing and after‑sales service
• Upload and maintain product listings on the online shopping platform
• Issue invoices and maintain accurate records
• Coordinate order deliveries with customers and logistics partners
• Perform inventory control, monitor stock movement, and maintain precise records
• Prepare purchase, inventory, and other operational reports as required
• Support marketing activities
• Undertake ad hoc duties as assigned by management

Requirements

• Well‑organized, proactive, and eager to learn
• Independent, mature, and responsible
• Strong attention to detail with a problem‑solving mindset
• Excellent organizational skills and ability to multitask under pressure
• Experience in customer service or e‑commerce is an advantage
• Good communication and time management skills
• Immediate availability is highly preferred

What We Offer

Competitive salary and benefits

Performance bonus and medical insurance