E-commerce Operations and Customer Support Specialist

Mix More Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

ASSA ABLOY Hong Kong Limited is seeking an E-commerce Operations and Customer Support Specialist to support Shopify uploads, loyalty programs, and customer engagement.

You will coordinate with the shop team, manage customer data, and set up WhatsApp API auto-replies to boost retention.

Candidates should have university-level education and 2–3 years in customer service or data management, with proficiency in MS Office and Shopify.

Qualifications

• University level education required; 2+ years in customer service or data management, or 3+ years in related fields.
• Strong communication and interpersonal abilities; ability to present and negotiate.
• Familiarity with Shopify uploads, loyalty programs, and basic marketing tools.

Responsibilities

• Provide technical and service support to customers and retail team.
• Assist with Shopify product and information uploads; manage loyalty programs via Shopify apps.
• Handle customer inquiries about product recommendations, bookings, and after-sales support.
• Coordinate with departments to resolve client issues and maintain data accuracy.
• Analyze purchasing behavior to enhance loyalty; set up WhatsApp API auto-replies for engagement.
• Support stock inventory and online order fulfilment with in-house warehouse.
• Assist in promotions and marketing seeding for campaigns.

Skills

Customer service

Communication

Interpersonal skills

Presentation

Negotiation

Detail-oriented

AI awareness

Education

University level education

Tools

Shopify

Loyalty apps

MS Office

Job description

E-commerce Operations and Customer Support Specialist

Join our retail team as an Operations and Customer Support Specialist! Assist with Shopify uploads and setting, manage loyalty programs, and engage customers using innovative tools.

Job Description:

This role serves as a liaison between customers and the retail team, providing technical and service support. The role also includes operations of our Shopify and coordination with shop team, ensuring a seamless shopping experience on our Shopify platforms.

Key Responsibilities:

• Provide technical support for the retail team, assisting with product and information uploads on the Shopify platform.
• Set up and manage loyalty programs using relevant Shopify apps, including troubleshooting and communicating updates effectively.
• Handle customer inquiries related to product recommendations, appointment bookings, and after-sales support.
• Follow up on client issues and coordinate solutions with relevant departments.
• Update and manage customer data to ensure accuracy and analyze purchasing behavior to enhance loyalty.
• Set up and optimize WhatsApp API auto-reply systems for improved customer engagement.
• Manage stock inventory and online order fulfilment with in-house warehouse team
• Assist in executing member days and other promotional activities to boost customer retention.
• Support the preparation of marketing seeding for campaigns.

Skills Required:

• Education: University level, with at least 2 years of experience in customer service or data management, or 3 years of experience in customer service, data management, marketing, or retail operations.
• Customer Service Skills: Strong communication, interpersonal, presentation, and negotiation abilities.
• Technical Proficiency: Familiarity with Shopify, including product and photo uploads, basic setting and knowledge of loyalty program apps.
• Detail-Oriented: Responsible and passionate about AI technology and effective customer engagement strategies.
• Computer Skills: Proficient in MS Office (Word, Excel, PowerPoint) and Chinese Word Processing.

ASSA ABLOY Hong Kong Limited

Sheung Wan, Central and Western District, HK

Kwai Tsing District, HK