Waiter / Waitress - Lobby Lounge (侍應生)

JEN by Shangri-La; Hong Kong; On-site; HKD 167,000 - 212,000; Full time

Job summary

Island Shangri-La, Hong Kong is seeking a professional Waiter/Waitress for the Lobby Lounge to deliver exceptional dining experiences with timely, courteous and professional service.

The role requires at least 1 year of relevant hotel or F&B experience, good English and Chinese, and a customer-oriented team player mindset. Fresh graduates welcomed; competitive benefits, development opportunities, and a respectful work environment are provided.

Qualifications

• At least 1 year of relevant experience in hotel or F&B service.
• Customer-oriented team player.
• Good command of spoken and written English and Chinese.
• Fresh graduates welcomed.

Responsibilities

• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Assist with order taking, providing recommendations and information on the latest promotions, as well as delivering food and beverages.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

Skills

Customer service

Team player

English proficiency

Chinese proficiency

Job description

Requisition ID176419-Posted15/10/2026-Hong Kong SAR-Island Shangri-La, Hong Kong-Food & Beverage-Permanent

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

An Elegant Sanctuary, soaring above the Urban Skyline: Rising to a commanding 56 floors,Island Shangri-La, Hong Kongprovides a peaceful escape in the very heart of Hong Kong. Sweeping views of the iconic skyline, the Peak or Victoria Harbour are a constant source of inspiration in the 544 rooms and suites, each brimming with graceful Asian-inspired décor.

As a Waiter / Waitress - Lobby Lounge (侍應生), you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Ensure smooth operation of the assigned work section and uphold restaurant standards.
• Maintain cleanliness and readiness of the section before and after service according to Hotel standard.
• Assist with order taking, providing recommendations and information on the latest promotions, as well as delivering food and beverages.
• Gather guest feedback for continuous improvement of service.
• Perform any other duties as assigned by Management.

About You

• At least 1 year of relevant experience in the Hotel or F&B Service Industry.
• Customer-oriented team player.
• Good command of spoken and written English and Chinese.
• Fresh graduates are welcomed.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.