Trading Operations & Client Services Associate

Hong Kong BGE Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Medical Insurance

Bank Holidays

Free Snacks & Drinks & Coffee

Work Life Balance

Supportive Team

Energetic Work Environment

Job summary

Hong Kong BGE Limited is seeking an Operations professional to support OTC and exchange activities in Hong Kong. You will manage reconciliations, onboarding, and compliance while assisting with reporting and system improvements.

The role requires 1–3 years in financial services or virtual assets, a finance-related degree, and English/Cantonese/Mandarin fluency. A HKSI/HK SFC license is preferred. We offer an energetic FinTech environment with strong career development.

Qualifications

• Bachelor’s degree in Finance, Economics, Accounting, or a related field.
• 1–3 years in operations, settlement, or client service within financial services or the virtual asset industry.
• SFC License Type 1 holder, or passes in HKSI Papers 1, 7, and 8 highly preferred.
• Proficient in MS Excel (VLOOKUP, Pivot Tables) and Chinese word processing.
• Fluent in English, Cantonese, and Mandarin (written and spoken).

Responsibilities

• OTC & Exchange Operations: Manage daily workflows for cash, trades, and settlements.
• Reconciliations: Execute daily cash and digital asset reconciliations.
• OTC Support: Process RFQ and ensure timely settlement of off-platform trades.
• Transaction Processing: Handle fiat and virtual asset deposits/withdrawals within set cut-off times.
• Liquidity Management: Monitor hot and cold wallet levels to support daily trading.
• Client Onboarding & Compliance: End-to-end KYC/KYB for individuals and corporates.
• Compliance: AML/CTF screenings, verify documentation, maintain records.
• Regulatory Guidance: Explain relevant virtual asset laws to clients.
• Support & Relationship Management: Resolve queries about trading platform and OTC desk.
• Technical Education: Explain complex concepts like gas fees, slippage, and cold storage.
• Issue Resolution: Troubleshoot user issues and escalate to product/security teams.
• Reporting & System Development: Prepare MIS reports; assist with UAT testing and feature updates.
• Process Improvement: Work with internal teams to remove bottlenecks.

Skills

MS Excel proficiency

English proficiency

Financial industry knowledge

Education

Bachelor’s degree in Finance, Economics, Accounting, or related field

Tools

MS Excel

Job description

Hong Kong BGE Limited is seeking an Operations professional to support OTC and exchange activities in Hong Kong. You will manage reconciliations, onboarding, and compliance while assisting with reporting and system improvements.

The role requires 1–3 years in financial services or virtual assets, a finance-related degree, and English/Cantonese/Mandarin fluency. A HKSI/HK SFC license is preferred. We offer an energetic FinTech environment with strong career development.