Temporary Luxury Client Experience Specialist

Sotheby's; Hong Kong; Presencial; HKD 180.000 - 240.000; Jornada completa

Descripción de la vacante

Sotheby’s Hong Kong in Central is seeking a Temporary Client Experience Representative to deliver first-class service to clients in a luxury environment. The role focuses on welcoming clients, processing transactions, and ensuring a seamless experience across the Maison's teams, including Client Advisors, Registrars, and Galleries.

You will collaborate with multiple business units, handle inquiries, bids and paddle registrations, and support daily operations while upholding Sotheby's standards

Formación

• University graduate (or equivalent) with 1–2 years relevant working experience preferred.
• Experience in art or luxury retail and/or client servicing is desirable.
• Understanding of auction or luxury retail business is preferred.
• Exceptional client service skills with a friendly, engaging, and professional demeanor.

Responsabilidades

• Be the welcoming face of Sotheby’s and deliver first-class services to clients.
• Provide transactional support including payments, inquiries, bids and paddle registration, and account setup.
• Collaborate with Registrars, Facilities, Post-sale Services, and other teams to ensure a smooth client experience.
• Perform ad hoc duties as assigned by the manager.
• Demonstrate understanding of security and compliance policies and support colleagues as needed.

Conocimientos

Client service

Interpersonal communication

Organization skills

Attention to detail

Fluent English and Chinese

Punctuality and reliability

Evenings/weekends flexibility

Educación

University degree or equivalent

Herramientas

Excel

Microsoft Office

SAP (advantageous)

Descripción del empleo

Sotheby’s Hong Kong in Central is seeking a Temporary Client Experience Representative to deliver first-class service to clients in a luxury environment. The role focuses on welcoming clients, processing transactions, and ensuring a seamless experience across the Maison's teams, including Client Advisors, Registrars, and Galleries.

You will collaborate with multiple business units, handle inquiries, bids and paddle registrations, and support daily operations while upholding Sotheby's standards