Luxury Client Experience Specialist

Gucci Group (Hong Kong) Limited; Hong Kong; Vor Ort; HKD 223.000 - 446.000; Vollzeit

Zusammenfassung

Gucci Group (Hong Kong) Limited is seeking a Senior Client Advisor to provide best-in-class service in-store and remotely, building strong client relationships and driving loyalty.

You will combine styling knowledge with selling skills, stay current on fashion trends, and collaborate with store operations to ensure exceptional guest experiences while maintaining high ethical standards and loss-prevention practices.

Qualifikationen

• Diploma or above in any discipline.
• Minimum 2 years of luxury fashion sales experience.
• High ethics, professionalism and integrity.
• Deep passion for fashion and luxury.
• Excellent commercial awareness and client attitude.
• Ability to work in a fast-moving, dynamic environment.
• Fluent in Cantonese, Mandarin and English.

Aufgaben

• Proactively engage and establish strong relationships with clients, delivering best-in-class service in-store or remotely.
• Deliver a personalized, client-centric experience to drive repeat business and brand loyalty.
• Drive sales through monitoring KPIs and maximizing opportunities in-store and remotely.
• Provide exceptional client experience through hospitality, selling skills, and product rituals.
• Participate in store operations such as stock maintenance and inventories.
• Adhere to policies with emphasis on loss prevention and operational excellence.
• Perform other duties as assigned.

Kenntnisse

Client service

Sales techniques

Communication

Luxury retail

Ausbildung

Diploma or above

Jobbeschreibung

Gucci Group (Hong Kong) Limited is seeking a Senior Client Advisor to provide best-in-class service in-store and remotely, building strong client relationships and driving loyalty.

You will combine styling knowledge with selling skills, stay current on fashion trends, and collaborate with store operations to ensure exceptional guest experiences while maintaining high ethical standards and loss-prevention practices.