Brand Concierge & Client Experience Specialist

APAC Talent Attraction; Hong Kong; On-site; HKD 216,000 - 360,000; Full time

Job summary

A retail brand in Hong Kong seeks motivated individuals to drive sales results and ensure exceptional client experiences. Candidates will be responsible for client engagement, advising on products, and fostering brand loyalty while working collaboratively in a fast-paced environment. Proficiency in Cantonese, Mandarin, and English is essential, along with strong interpersonal skills and a passion for fashion. This position offers the opportunity to develop relationships and grow within the brand.

Qualifications

• Passionate about retail or service-oriented industry.
• Excellent interpersonal, communication, and client relations skills.
• Client-centric, proactive, and positive approach.
• Good team player with high motivation and ability to work under pressure.
• Strong sense of responsibility and ownership.
• Passion for the brand and fashion.
• Proficiency in Cantonese, Mandarin, and English.

Responsibilities

• Drive and achieve individual and team objectives and accountability for sales results.
• Welcome every client and provide the best client experience.
• Advise clients across the brand and all product categories.
• Engage with clients to develop long-term relationships and foster brand loyalty.
• Participate as a team-player in all activities contributing to the store's objectives.
• Learn and master brand and product knowledge.

Skills

Interpersonal skills

Communication skills

Client relations skills

Team player

Motivation

Proactivity

Passion for fashion

Cantonese

Mandarin

English

Job description

A retail brand in Hong Kong seeks motivated individuals to drive sales results and ensure exceptional client experiences. Candidates will be responsible for client engagement, advising on products, and fostering brand loyalty while working collaboratively in a fast-paced environment. Proficiency in Cantonese, Mandarin, and English is essential, along with strong interpersonal skills and a passion for fashion. This position offers the opportunity to develop relationships and grow within the brand.