Luxury Client Experience Specialist

LVMH; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Job summary

Louis Vuitton in Hong Kong is seeking a Client Services Advisor to be an ambassador of the Brand, delivering a world-class luxury client experience across all touchpoints. You will proactively build relationships, answer queries knowledgeably, and guide clients through the brand's services with empathy and discretion.

In a dynamic call center setting, you will collaborate with stores to meet clients' needs, maintain the highest standards, and contribute to sales and KPI targets while working

Qualifications

• At least 2 years extensive experience in customer services or luxury retail, fresh graduate is also welcomed.
• Passionate for the Brand.
• Able to thrive in a call center environment with strong passions and commitment.
• Demonstrate Louis Vuitton Attitudes: Curiosity, Empathy, Agility and Commercial Mindset.
• Good interpersonal skills.
• Customer service and guest oriented with selling and retail operational skills.
• Proactive with good team spirit and able to take initiatives.

Responsibilities

• Ensure the daily operations of the Call Center is smooth and align with the company's business strategy
• Take lead and ownership in delivering a luxury and customer centric experience
• Contribute and assist to achieve all sales & KPI targets
• Develop relationships with clients by handling guests' expectations and needs effectively and efficiently, including problem resolutions
• Work closely with Stores to enhance guests' needs and wants

Skills

Customer service

Luxury retail

All-round communicator

Client relationship

Job description

Louis Vuitton in Hong Kong is seeking a Client Services Advisor to be an ambassador of the Brand, delivering a world-class luxury client experience across all touchpoints. You will proactively build relationships, answer queries knowledgeably, and guide clients through the brand's services with empathy and discretion.

In a dynamic call center setting, you will collaborate with stores to meet clients' needs, maintain the highest standards, and contribute to sales and KPI targets while working