Temporary Client Experience Representative

Sotheby's Hong Kong Ltd; Hong Kong; On-site; HKD 290,000 - 424,000; Full time

Job summary

Sotheby’s Hong Kong Ltd invites applications for a Temporary Client Experience Representative in Central. You will greet clients, provide first-class service, and collaborate with salons, registrars, and galleries to ensure a seamless luxury experience.

You will handle transactions and inquiries, support bids and paddle registrations, and assist with account setup while maintaining strict security and compliance. Fluency in English and Chinese is essential, with strong Excel and SAP familiarity.

Qualifications

• Bachelor's degree or equivalent and 1–2 years in luxury retail or client service.
• Strong communication and interpersonal skills with a client-focused mindset.
• Fluent English and Chinese; comfortable engaging with a diverse client base.

Responsibilities

• Greet clients and deliver first-class service at the Maison in Central.
• Provide transactional support including payments, bids, and paddle registration.
• Assist with account setup and troubleshooting for clients.
• Coordinate with Registrars, Galleries, and other teams to ensure smooth operations.
• Adhere to security and compliance policies and escalate issues as needed.

Job description

Temporary Client Experience Representative

Established in 1744, Sotheby’s is the world’s premier destination for art and luxury. Synonymous with innovation, Sotheby’s promotes access, connoisseurship and preservation of fine art and rare objects through auctions, private sales and retail locations. Our trusted global marketplace is supported by a network of specialists spanning 40 countries and 50 categories, which include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits, and Interiors, among many others.

The Role:

Stationed in the Maison in Central the Client Experience Representative should have a passionate approach with a desire to exceed client needs. You should maintain the highest professional standard to ensure client experience is consistent with Sotheby’s global standard across all locations. You will ensure a seamless and unique luxurious experience for every client and partner closely with other teams and salons including Client Advisors, Registrar, Galleries, etc. to ensure smooth daily operations. The responsibilities of this position include but are not limited to the following:

Responsibilities:

Be the welcoming face of Sotheby’s to deliver first class services to all clients including answering general enquiries, resolving client issues for all functionalities of the Maison in light of the company's standard

Provide transactional support to clients including:

- Process payment transactions for all applicable payment methods promptly and accurately with high level of compliance and accuracy at the Maison

- Provide transactional support to clients on a day-to-day basis such as: assisting in enquiries, bids and paddle registration, account setup and troubleshooting

- Facilitate the fulfillment process for both auction and retail property

Work closely with all Business units (Registrars, Facilities Management, Postsale Services, Bids Department, Maison’s Client Advisors and etc.) to ensure smooth client experience

Perform other duties/ad hoc projects as assigned by the manager

Demonstrate a thorough understanding of security and compliance policies, and provide support to other Client Services Representative when needed

Key Skills and Experience:

University graduate (or equivalent) with 1 to 2 years relevant working experience preferred

Previous work experience in art or luxury retail industry and/or client servicing is desirable

Understanding of auction or luxury retail business is preferred

Exceptional client service skills, ability to remain calm in pressured situations with a friendly, enthusiastic, and welcoming disposition

Good Excel skills on daily POS/ Credit Card settlement is advantage

Excellent interpersonal skills and proven ability to communicate confidently with both clients and all levels of staff within the business

Strong attention to detail and organizational skills, ability to set priorities and meet deadlines

Proactive thinking and flexible to undertake a wide range of tasks

Able to work in the evenings and weekends when needed

Fluency in written and spoken Chinese and English is essential

Sound knowledge of Microsoft Office. Prior experience with SAP is advantageous

Be punctual, reliable and capable of working independently as part of a busy team

Sotheby's is a global company that engages in art auctions, private sales and art-related financing activities. Founded in London in 1744 as an auctioneer of rare books, Sotheby's has grown to become the preeminent auction house with over 70 selling categories

including fine art, antiques, jewellery and wine, operating in over 40 countries.

Sotheby's is a global company that engages in art auctions, private sales and art-related financing activities. Founded in London in 1744 as an auctioneer of rare books, Sotheby's has grown to become the preeminent auction house with over 70 selling categories

including fine art, antiques, jewellery and wine, operating in over 40 countries.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?