Teleservices Manager - Banking & Wealth Support

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

Bank of China (Hong Kong) Limited is searching for a full-time customer service representative within the Personal Banking and Wealth Management Department. This role involves addressing customer inquiries regarding banking products through various channels, while providing quality service and cross-selling opportunities. Candidates should have a degree, relevant banking experience, and excellent communication skills in both English and Chinese. The position offers an opportunity to significantly impact customer satisfaction and financial growth.

Qualifications

• Degree or above is preferred.
• With qualifications in IIQE and HKSI is an added advantage.
• At least 2 years of relevant working experience in banking or financial institution.

Responsibilities

• Handle Wealth Management / SME / personal banking customers' enquiries.
• Deliver quality services to customers through calls.
• Provide relevant and suitable products to meet customers’ financial needs.

Skills

Customer service experience

Interpersonal and communication skills

Ability to work under pressure

Proficiency in English and Chinese

Education

Degree or above

IIQE and HKSI qualifications

Tools

MS Office

Job description

Bank of China (Hong Kong) Limited is searching for a full-time customer service representative within the Personal Banking and Wealth Management Department. This role involves addressing customer inquiries regarding banking products through various channels, while providing quality service and cross-selling opportunities. Candidates should have a degree, relevant banking experience, and excellent communication skills in both English and Chinese. The position offers an opportunity to significantly impact customer satisfaction and financial growth.