Deputy/Assistant Teleservices Manager - (Contact Centre, General Banking Services)

Bank of China (Hong Kong) Limited; Hong Kong; On-site; HKD 300,000 - 400,000; Full time

Job summary

Bank of China (Hong Kong) Limited is searching for a full-time customer service representative within the Personal Banking and Wealth Management Department. This role involves addressing customer inquiries regarding banking products through various channels, while providing quality service and cross-selling opportunities. Candidates should have a degree, relevant banking experience, and excellent communication skills in both English and Chinese. The position offers an opportunity to significantly impact customer satisfaction and financial growth.

Qualifications

• Degree or above is preferred.
• With qualifications in IIQE and HKSI is an added advantage.
• At least 2 years of relevant working experience in banking or financial institution.

Responsibilities

• Handle Wealth Management / SME / personal banking customers' enquiries.
• Deliver quality services to customers through calls.
• Provide relevant and suitable products to meet customers’ financial needs.

Skills

Customer service experience

Interpersonal and communication skills

Ability to work under pressure

Proficiency in English and Chinese

Education

Degree or above

IIQE and HKSI qualifications

Tools

MS Office

Job description

Job No. 495979

Employment Type: Full time

Departments: Personal Banking and Wealth Management Department

Job Functions: Bank Operations, Customer Service

Responsibilities:

• Handle Wealth Management / SME / personal banking customers' enquiries and requests related to banking products and services from different channels, including telephone, email, video-call, online text and fax
• Deliver quality services to customers through inbound and outbound calls, and grasp opportunities to cross-sell appropriately
• Provide relevant and suitable products and services to meet customers’ financial needs in order to achieve business targets
• Serve as the day-to-day customers contact for any relevant issues on investment, insurance, other banking products and provide after-sale services to diverse customer types
• Address customer feedback / complaints professionallyAssist the superiors in implementing the implementation in accordance with the unit development guidelines and policies

Requirements:

• Degree or above is preferred
• With qualifications in IIQE and HKSI is an added advantage
• At least 2 years of relevant working experience in banking / financial institution, customer services experience a definite advantage
• Independent, self-motivated, customer-centric and able to work under pressure
• Excellent interpersonal and communications skills with good command of English and Chinese in both verbal and written including Putonghua
• Proficient in PC applications, such as MS Office and Chinese inputs
• May required on-shift duty as needed
• Applicants with less experiences will be considered as Teleservices Executive
• Applicants with more experiences will be considered as Teleservices Manager