TechOps Lead - Front Office Support (Calypso/TBricks)

CLSA; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

CLSA in Hong Kong is seeking an experienced production support professional to join the TechOps team. The role provides Level 1 and Level 2 support for FICC and EQD Front to Back Office systems, including Calypso, TBricks and Imagine, to business users.

Responsibilities include monitoring, incident management, change requests, documentation, BCP drills, IT security and audits, and leading server deployment projects.

Qualifications

• Bachelor’s degree in CS/SE or IT-related discipline from a reputed institution.
• Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC.
• Strong SQL knowledge and Windows/Linux server scripting.

Responsibilities

• Provide Level 1 and Level 2 production support on Calypso, TBricks, Imagine and in-house systems to business users.
• Mentor junior team members and train new joiners in the team.
• Perform health checks and monitoring of critical systems, incident escalation and management, and handle change requests.
• Maintain documentation on operational procedures and configuration; participate in BCP drills, IT security and audit reviews.
• Lead projects related to new system and server deployments.
• Work on morning/afternoon shifts and take turns on weekends.

Skills

SQL

Windows & Linux

Server & network infrastructure

Analytical problem solving

English communication

Mentoring / training

Education

Bachelor’s degree in Computer Science / Software Engineering / IT-related discipline

Tools

Calypso

TBricks

Imagine

Job description

CLSA in Hong Kong is seeking an experienced production support professional to join the TechOps team. The role provides Level 1 and Level 2 support for FICC and EQD Front to Back Office systems, including Calypso, TBricks and Imagine, to business users.

Responsibilities include monitoring, incident management, change requests, documentation, BCP drills, IT security and audits, and leading server deployment projects.