Lead Support Analyst, FICC and EQD Applications

CLSA; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

CLSA in Hong Kong is seeking an experienced production support professional to join the TechOps team. The role provides Level 1 and Level 2 support for FICC and EQD Front to Back Office systems, including Calypso, TBricks and Imagine, to business users.

Responsibilities include monitoring, incident management, change requests, documentation, BCP drills, IT security and audits, and leading server deployment projects.

Qualifications

• Bachelor’s degree in CS/SE or IT-related discipline from a reputed institution.
• Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC.
• Strong SQL knowledge and Windows/Linux server scripting.

Responsibilities

• Provide Level 1 and Level 2 production support on Calypso, TBricks, Imagine and in-house systems to business users.
• Mentor junior team members and train new joiners in the team.
• Perform health checks and monitoring of critical systems, incident escalation and management, and handle change requests.
• Maintain documentation on operational procedures and configuration; participate in BCP drills, IT security and audit reviews.
• Lead projects related to new system and server deployments.
• Work on morning/afternoon shifts and take turns on weekends.

Skills

SQL

Windows & Linux

Server & network infrastructure

Analytical problem solving

English communication

Mentoring / training

Education

Bachelor’s degree in Computer Science / Software Engineering / IT-related discipline

Tools

Calypso

TBricks

Imagine

Job description

Position Description

We are seeking for an experienced production support professional to join the TechOps team in Hong Kong. The main responsibility of the team is to provide Level 1 and Level 2 support on the FICC and EQD Front to Back Office systems including both in-house applications and vendor platforms like TBricks, Imagine and Calypso to the business users.

Key Areas Of Responsibilites

• Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users

• Mentor junior team members and provide training to new joiners in the team

• Work on morning / afternoon shifts to perform health checks and monitoring of critical systems

• Incident escalation and management

• Manage change requests from development and infrastructure teams and other configuration changes

• Configure system monitoring rules and respond to monitoring alerts

• Maintain documentation on operational procedures and technical environment configuration

• Perform BCP drills and help with IT security and audit review

• Leads projects related to new system and server deployment

• Other tasks as directed by the manager

Requirements

• Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution

• Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products
  (candidates with less experience could be considered as ‘Sr. Support Analyst’)

• Good knowledge of SQL

• Proficiency in Windows and Linux server commands and shell scripts

• Good understanding of server and network infrastructure

• Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)

• Very strong attention to details, able to work under pressure

• Willing to work on morning shifts (from 7am) and take turns to work on weekend