Support Analyst

Ambition; Hong Kong; On-site; HKD 400,000 - 700,000; Full time

Job summary

Ambition in Hong Kong is seeking an experienced IT Operations professional to deliver functional support across Calypso, TBricks, Imagine, and internal platforms. You will mentor junior staff, oversee onboarding, and manage rotating shifts, health checks, and automated alerts.

Responsibilities include incident and change management, deployment projects for new systems, and maintaining documentation of procedures and configurations.

Qualifications

• Core experience: 8+ years supporting Calypso or Front Office platforms for Equity Derivatives or FICC.
• Technical proficiency: SQL, Windows/Linux commands, shell scripting; solid server/network knowledge.
• Core competencies: analytical problem solving, attention to detail, clear communication under pressure.
• Shift availability: early shifts starting at 7:00 AM with rotating weekends.

Responsibilities

• Application & User Support: Deliver functional support across Calypso, TBricks, Imagine, and internal platforms.
• Team Leadership & Mentorship: Guide junior staff and oversee onboarding/training for new team members.
• Operations & Monitoring: Execute morning/afternoon shift rotations for health checks, configure monitoring rules, and address automated system alerts.
• Incident & Change Management: Handle incident escalation, direct resolutions, and oversee change requests from dev and infra teams.
• Infrastructure & Security: Support BCP drills, IT security reviews, audit requests, and lead deployment projects for new systems and servers.
• Documentation: Keep operational procedures and technical environment configurations updated.
• General: Fulfill additional tasks assigned by management.

Skills

Calypso/Front Office support

SQL

Windows/Linux

Shell scripting

Analytical problem solving

Clear communication

High-pressure handling

Shift availability

Tools

Bloomberg terminals

Job description

• Application & User Support: Deliver functional support across Calypso, TBricks, Imagine, and proprietary internal platforms.
• Team Leadership & Mentorship: Guide junior staff and oversee onboarding/training for new team members.
• Operations & Monitoring: Execute morning/afternoon shift rotations for health checks, configure monitoring rules, and address automated system alerts.
• Incident & Change Management: Handle incident escalation, direct resolutions, and oversee change requests from dev and infra teams.
• Infrastructure & Security: Support BCP drills, IT security reviews, audit requests, and lead deployment projects for new systems and servers.
• Documentation: Keep operational procedures and technical environment configurations updated.
• General: Fulfill additional tasks assigned by management.

Skills & Experience

• Core Experience: 8+ years supporting Calypso or Front Office platforms for Equity Derivatives or FICC.
• Technical Proficiency: Strong SQL skills, Windows/Linux server commands, and shell scripting; solid grasp of server and network infrastructure.
• Core Competencies: Strong analytical problem-solving, high attention to detail, clear communication, and the ability to handle high-pressure environments.
• Shift Availability: Willingness to work early shifts (starting at 7:00 AM) and rotating weekend duties.

Preferred Qualifications

• Hands-on experience with Bloomberg terminals/systems.
• Prior exposure to Hong Kong warrant market-making operations.
• Scripting capability in Python, VBA, or similar languages.
• Proficiency in Putonghua (Mandarin).