Application Support, L1 & 2, Investment Bank

Recruit Logic Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Recruit Logic Limited is seeking an experienced Application Support professional for L1/L2 roles in an investment bank environment in Hong Kong. The role provides functional support on Calypso, TBricks, Imagine, and other in-house systems and involves mentoring junior staff and training new joiners.

You will perform health checks, monitor critical systems, and handle incident escalation and change management. Strong SQL, Windows/Linux, and English communication are essential.

Qualifications

• Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline.
• Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products.
• Good knowledge of SQL.
• Proficiency in Windows and Linux server commands and shell scripts.
• Good understanding of server and network infrastructure.
• Excellent communication skills in English (Chinese speaking advantageous).
• Willing to work on morning shifts and weekends.

Responsibilities

• Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users.
• Mentor junior team members and provide training to new joiners.
• Perform health checks and monitoring of critical systems during morning/afternoon shifts.
• Handle incident escalation and management.
• Manage change requests from development and infrastructure teams and other configurations.
• Configure system monitoring rules and respond to alerts.
• Maintain documentation on procedures and environment configuration.
• Perform BCP drills and assist with IT security and audit reviews.
• Lead projects related to new system or server deployments.
• Perform additional tasks as directed by the manager.

Skills

Problem-solving

Analytical skills

Communication in English

Education

Bachelor’s degree or above in Computer Science/Software Engineering/IT related discipline

Tools

SQL

Windows

Linux

Shell scripts

Job description

Application Support, L1 & 2, Investment Bank

Provide functional support on Calypso, TBricks, Imagine, and other in-house systems to users

Mentor junior team members and provide training to new joiners in the team

Work on morning / afternoon shifts to perform health checks and monitoring of critical systems

Incident escalation and management

Manage change requests from development and infrastructure teams and other configuration changes

Configure system monitoring rules and respond to monitoring alerts

Maintain documentation on operational procedures and technical environment configuration

Perform BCP drills and help with IT security and audit review

Leads projects related to new system and server deployment

Other tasks as directed by the manager

Requirements

Bachelor’s Degree or above in Computer Science, Software Engineering or an IT related discipline from a prestigious institution

Around 10 years of experience in system support of Calypso or Front Office systems for Equity Derivatives or FICC products (candidates with less experience could be considered as 'Sr. Support Analyst')

Good knowledge of SQL

Proficiency in Windows and Linux server commands and shell scripts

Good understanding of server and network infrastructure

Proven problem-solving and analytical skills and excellent communication skills in English (Chinese speaking will be advantage)

Very strong attention to details, able to work under pressure

Willing to work on morning shifts (from 7am) and take turns to work on weekend