Application Support Analyst

IO Tech Solutions Limited; Hong Kong; On-site; HKD 420,000 - 680,000; Full time

Job summary

IO Tech Solutions Limited seeks a Senior Support Analyst to join a leading financial institution in Hong Kong. You will provide production support for front-office trading systems and monitor health, while collaborating with developers and traders to ensure stable operations.

The role requires strong Linux/Unix skills, Python and Shell scripting, and solid incident management experience to handle incidents and root-cause analyses in a fast-paced trading environment.

Qualifications

• 5 years of application / production support experience.
• Strong experience supporting securities or trading applications.
• Strong Linux/Unix command-line knowledge.
• Experience with Python and Shell scripting.
• Solid incident management and troubleshooting experience.

Responsibilities

• Provide production/application support for front-office trading systems.
• Monitor application health and investigate production issues.
• Manage incidents, troubleshooting and root cause analysis.
• Support system releases, deployments and configuration changes.
• Work closely with developers, infrastructure teams, traders and business users.
• Perform system health checks and support operational processes.

Skills

Linux/Unix

Python

Shell scripting

Incident management

Troubleshooting

Tools

Calypso

TBricks

Imagine

Job description

We're looking for a Senior Support Analyst to join a leading financial institution in Hong Kong, supporting critical FICC & Equity Derivatives trading applications.

What you'll be doing:

• Provide production/application support for front-office trading systems
• Monitor application health and investigate production issues
• Manage incidents, troubleshooting and root cause analysis
• Support system releases, deployments and configuration changes
• Work closely with developers, infrastructure teams, traders and business users
• Perform system health checks and support operational processes

What we're looking for:

• 5 years of application / production support experience
• Strong experience supporting securities or trading applications
• Strong Linux/Unix command-line knowledge
• Experience with Python andShell scripting
• Solid incident management and troubleshooting experience

Strong advantage:
Experience with Calypso, TBricks or Imagine, as well as exposure to FICC, Equity Derivatives or HKEX trading environments.