Technical Support Officer (Shift Work - West)

Combuilder Pte Ltd; Hong Kong; On-site; HKD 180,000 - 280,000; Full time

Job summary

Combuilder Pte Ltd is seeking an IT Support Engineer to provide frontline technical support for live systems and end-users. The role includes Windows Server administration, routine maintenance, and incident handling across networks and cloud services.

You will monitor performance, assist in AWS-related tasks, and collaborate with internal teams while working in shifts. Prior experience with security practices and VPNs is advantageous.

Qualifications

• Minimum Diploma in Information Technology or equivalent qualification.
• Proficiency in Windows Server Administration (Server 2019 or later) and Windows OS.
• Proficiency in Microsoft Office applications.
• Experience with network infrastructure, security, firewalls, switches, routers, and VPN technologies is preferred.
• Basic understanding of AWS Cloud services (EC2, VPC, IAM, CloudWatch).
• Familiarity with AWS monitoring, troubleshooting, and incident handling is an advantage.
• Ability to support change management processes and collaborate with internal teams.
• Knowledge of cybersecurity best practices and security hardening is an advantage.
• Ability to work independently and in a team.
• Willingness to work on rotating shifts.

Responsibilities

• Provide primary technical support and assistance to end-users for live systems.
• Resolve software and system issues related to remote devices, servers, networks, and security systems.
• Perform routine system administration, maintenance, health checks, patching, and configuration management.
• Monitor system performance and generate operational reports for reliability.
• Troubleshoot issues, provide user support, and escalate as needed.
• Assist users with login issues, password resets, and access management.
• Support incident management, root cause analysis, and corrective actions.
• Maintain network infrastructure and security systems for compliance.
• Assist in AWS cloud administration, monitoring, and connectivity.

Skills

Windows Server Administration

Windows OS

Network infrastructure

Cloud basics

Security best practices

Microsoft Office

Education

Diploma in Information Technology

Tools

AWS Cloud (EC2, VPC, IAM)

VPN technologies

Firewall/Switch/Router

Job description

Responsibilities

• Provide primary technical support and assistance to end-users for live systems, ensuring prompt resolution of incidents and minimizing service downtime.
• Resolve software and system issues related to remote devices, servers, networks, and security systems to maintain operational stability and security.
• Perform routine system administration, maintenance, health checks, patching, and configuration management activities.
• Monitor system performance and generate operational reports to support system reliability and continuous improvement.
• Troubleshoot technical issues, provide user support, and escalate unresolved issues to the appropriate support teams or vendors.
• Support users with login issues, password resets, and access management requests.
• Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.
• Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.
• Assist in the administration and maintenance of AWS cloud infrastructure, including monitoring, connectivity, and troubleshooting of cloud-hosted services.

Requirements

• Minimum Diploma in Information Technology, or equivalent qualification.
• Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.
• Proficiency in Microsoft Office applications.
• Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies is preferred.
• Basic understanding or hands-on experience with AWS Cloud services, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.
• Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments is an advantage.
• Ability to support technical change management processes and work closely with internal teams and stakeholders.
• Knowledge of cybersecurity best practices and security hardening principles is an advantage.
• Ability to work independently as well as collaboratively within a team environment.
• Reliable, self-motivated, and capable of working with minimal supervision.
• Willingness and availability to work on rotating shifts.