Cloud & Infra Engineer

hkmci-people; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

HKMCI People is seeking a Service Support Engineer to join our Cloud and Infrastructure team. You will handle incident management, provide technical support for cloud platforms, and participate in office automation tasks to keep services resilient and secure.

Responsibilities include monitoring system health, performing root-cause analysis, developing basic automation scripts, and collaborating with development, operations, and security teams.

Qualifications

• Diploma/degree in CS, engineering, or related field.
• Proven experience deploying public clouds (AWS/Azure/GCP, etc.).
• Knowledge of cloud security concepts (IAM, MDM, CASB, SWG).
• Basic understanding of cloud networking and virtualization.
• Strong problem-solving and team communication.

Responsibilities

• Provide technical support for cloud infrastructure and apps.
• Monitor health and performance of cloud systems.
• Investigate incidents and coordinate resolution with teams.
• Perform root-cause analysis and implement long-term fixes.
• Develop and maintain basic automation scripts for cloud management.
• Collaborate with development, operations, and security teams.
• Participate in on-call rotations.

Skills

Cloud infrastructure

Incident management

Automation scripting

On-call rotations

Cross-functional teamwork

Cloud security basics

Education

Diploma / degree in CS or related

Tools

AWS

Azure

GCP

Cloudflare

Akamai

Tencent Cloud

Alibaba Cloud

Huawei Cloud

Job description

Overview

Job Description: We are currently looking for a Service Support Engineer who will fully engage in Cloud and Infrastructure Support, incident management, and office automation functions.

Responsibilities

• Provide technical support: Serve as the first point of contact for external customer inquiries and troubleshoot issues related to cloud infrastructure, network and security services, and applications (Cloudflare, Akamai, etc.).
• Ensure system availability and performance: Monitor and maintain the health and performance of cloud-based systems and applications. Proactively identify and resolve performance bottlenecks or availability issues.
• Perform incident management: Investigate and resolve technical incidents, working with cross-functional teams to ensure timely resolution and minimise business impact. Document incident details and contribute to incident response procedures.
• Support root cause analysis: Analyse complex technical issues and conduct root cause analysis to identify underlying problems. Collaborate with engineering and development teams to implement long-term solutions and prevent recurrence of issues.
• Implement and maintain automation: Learn to develop and maintain basic scripts and automation workflows for cloud infrastructure management. Utilise tools to streamline repetitive tasks.
• Collaborate with cross-functional teams: Work closely with development, operations, and security teams to ensure seamless cloud services and systems integration. Participate in cross-functional projects and provide technical expertise as needed.
• Stay updated on industry trends: Keep abreast of the latest trends, best practices, and technologies in cloud computing. Continuously enhance knowledge and skills related to cloud platforms, services, and infrastructure.
• Participate in on-call rotations: Be available for on-call support and respond to critical incidents outside regular working hours. Collaborate effectively with team members during on-call shifts to ensure timely incident resolution.

Requirements

• Hold a diploma/high-diploma/degree in Computer Science, Engineering, or a related field.
• Proven experience implementing public cloud solutions (AWS/Azure/GCP/Tencent/ Alibaba/Huawei Cloud) with a strong track record of successful cloud deployments (Certifications).
• Knowledgeable in cloud security practices or zero trust security concepts (IAM, MDM, CASB, SWG, Cloudflare, OKTA, etc.).
• Basic understanding of cloud network configurations, virtualization technologies, and collaboration tools.
• Strong problem-solving skills and the ability to investigate and resolve complex cloud-related incidents.
• Good communication and interpersonal skills, with the ability to work effectively in a team.
• A strong interest in learning about cloud security practices.
• Relevant certifications in public cloud platforms or cloud security are a plus.
• Night shift work will be required due to project demand.